Our Customer Success team is made up of Account Directors and Customer Success Managers who are passionate about helping clients succeed. The Account Director will own and expand relationships with the most complex and high-value accounts within the Corporate Life Sciences sector, serving as the primary point of contact for a book of Fortune 1000 accounts and driving renewals, adoption and growth. The role collaborates with account executives to identify new business opportunities, and the team takes a consultative approach to solve client challenges through the AlphaSense product, focusing on retaining customers, maximizing product usage and uncovering growth opportunities with the sales team. AlphaSense is the AI platform redefining market intelligence and workflow orchestration, with a content universe of over 500 million premium business documents.
Responsibilities
Forecast and maximize retention rate across your book of business; Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly and annual revenue goals; Identify revenue at risk in order to best position the company to prevent churn; Collaborate with Account Executives to identify growth opportunities within the book of business; Understand the business, roles, responsibilities, projects, performance metrics, etc. within the client base to communicate with users and decision makers, identify white space, and partner with AEs on messaging; Cultivate relationships with users and key stakeholders so AlphaSense is viewed as a business partner rather than vendor; Hold Business Reviews with key stakeholders; Consistent proactive outreach with material and information relevant to the user base; Serve as the physical presence within each client (floor walks, lunch and learns, etc.); Serve as both advocate for AlphaSense to the client and client advocate within AlphaSense; Acquire value stories and product feedback from clients and circulate internally to assist with product development, marketing and sales efforts
Requirements
Strong ability to develop rapport with new people and demonstrated success managing and growing relationships with Fortune 1000 clients; Subject matter expert with strong business acumen and commitment to effective processes and tactics; Experience working with clients in the Life Sciences industry, including Pharma, Biotech, Medical devices and diagnostics; Natural intellectual curiosity with the ability to learn and adapt quickly; Understanding of best practices for client engagement within a SaaS environment; Committed to delivering results, with grit, work ethic, initiative, enthusiasm and commitment; Exceptional oral, written and presentation skills, with the ability to distill and explain complex issues in simple terms
Nice to have
Familiarity with competitive intelligence, business development and clinical and commercial strategy workflows
Wielka Brytania · London
