Account Manager

As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. This role is critical to maintaining strong customer relationships that grow TBTC and Telstra's revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

Responsibilities

Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio; Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios; Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required; Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads; Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality; Meet individual and team sales and performance KPIs; Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions; Identify areas of improvement and actively embrace change and technology to better support our business customers

Requirements

Cisco IP; Commercial acumen; Communication; Customer Relationship Management (CRM); End to End Sales; Excel skills; Growth Mindset; ICT Management; Listening; Organisational Support; PowerPoint; Product Solutions; Relationship Management; Stakeholder Management; Strategic Influence; Systems Experience; Teamwork

Benefits

Flexible working; Parental leave (16 weeks full pay or 32 weeks half pay) with superannuation contributions on paid and unpaid parental leave; Gender Affirmation Leave; Telstra's Additional Leave Day; Pay for performance through incentive programs; Unlimited learning with access to 17,000 learning programs; Learn 'on the job' and achieve university credits toward degrees and master's programs; Global presence across 22 countries; Extra perks: 25% off Telstra products and services plus discounts from over 240 brands and partners