iCapital is seeking an Assistant Vice President, Alternative Data Management (ADM) Servicing Team Lead to oversee daily servicing operations across alternative investment products. This role will be responsible for managing a team supporting end-to-end document and data processing such as capital activity, financial reporting, and investor servicing. This individual will drive operational excellence by ensuring high-quality delivery, advancing straight-through processing (STP) initiatives, and implementing robust quality control frameworks. This role will serve as a key bridge between the Operations, Data Solutions, and Product teams, helping scale servicing capabilities while maintaining strong client outcomes. The ideal candidate thrives in a fast-paced, detail-oriented environment and brings a balance of leadership, process optimization, and technical acumen.
Responsibilities
Lead and develop a team of analysts and associates responsible for ADM servicing workflows across fund structures; Set clear priorities, allocate workloads, and ensure all deliverables meet deadlines and quality standards; Provide ongoing coaching, performance feedback, and development support to enhance team capabilities; Serve as an escalation point for complex servicing and data issues; Oversee end-to-end processing of Capital activity (calls, distributions, transfers), Financial reporting (NAVs, capital account statements), Document ingestion, classification, and data extraction; Ensure accuracy and completeness of investor and fund-level data; Review and validate outputs for client delivery and downstream reporting; Drive the adoption of straight-through processing by identifying automation opportunities in document classification and data extraction; Partner with Data Solutions and Product to enhance AI/ML-driven workflows; Reduce manual touchpoints and improve throughput, accuracy, and scalability; Establish and enforce operational controls, including rule-based exception tracking and stoplight frameworks; Monitor KPIs such as error rates, turnaround times, and exception volumes; implement corrective actions where needed; Ensure adherence to internal policies, audit requirements, and data governance standards; Partner with Client Delivery and Relationship Management teams to resolve servicing issues and improve client experience; Support onboarding of new funds and accounts, ensuring proper setup and data integrity; Collaborate with internal stakeholders (Product, Engineering, Data Solutions teams) on platform enhancements and issue resolution; Develop and maintain clear procedures, knowledge articles, and training materials; Standardize workflows across teams to ensure consistency and scalability; Support change management initiatives tied to data conversions and new product rollouts
Requirements
6+ years of experience in financial services, with a focus on alternative investments operations or fund administration; 3+ years of people management experience, including coaching, performance management, and team development; Strong knowledge of alternative investment structures and servicing workflows (i.e. capital activity, NAVs, investor reporting); Experience with document and data processing workflows, including exposure to automation and STP initiatives; Proven ability to design and improve operational processes, controls, and KPIs; Strong analytical and problem-solving skills and able to manage complex data scenarios; Excellent organizational skills with high attention to detail and accuracy; Strong communication skills with ability to engage cross-functional stakeholders; Advanced proficiency in Excel
Nice to have
Experience with data tools or automation frameworks
Benefits
Equity for all full-time employees; Annual performance bonus; Employer matched retirement plan; Generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling; Parental leave; Unlimited paid time off (PTO)
Stany Zjednoczone · Stamford
