Assistant Director of Housekeeping

In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting-edge therapies in a convivial yet serene setting.

For more information: https://auberge.com/the-knox/

Follow The Knox on Instagram @theknoxauberge

The Assistant Director of Housekeeping supports the Director of Housekeeping in managing the daily operations of the housekeeping department. This role helps ensure guest rooms, public areas, and other assigned spaces meet the hotel’s standards for cleanliness, presentation, safety, and service. The Assistant Director leads team members, coordinates with other departments, monitors quality and productivity, and helps manage the staffing, supplies, and operating costs. Success in this role is reflected in consistently clean and well-presented rooms and public areas, timely resolution of guest and operational issues, effective team leadership, accurate department records, and responsible use of labor and supplies.

Responsibilities

Assist with planning and overseeing daily housekeeping operations across guest rooms, public areas, laundry, back-of-house spaces, and residences.; Inspect rooms and public areas for cleanliness, presentation, maintenance, safety, and compliance with brand standards, track results and address trends.; Coordinate staffing, schedules, assignments, attendance, and coverage based on occupancy and operational needs.; Lead daily stand-up meetings to share goals, VIP arrivals, priorities, and operational updates.; Monitor room status and partner with Front Office, Engineering, and other teams to resolve delays, guest requests, room discrepancies, and maintenance issues.; Respond to guest concerns promptly and professionally, and follow up to confirm resolution.; Support, coach, and develop supervisors and team members, assist with recruitment, onboarding, training, performance feedback, and disciplinary processes.; Manage supplies, amenities, linen, uniforms, and equipment, monitor inventory, productivity, payroll, budgets, and cost controls.; Ensure compliance with cleaning procedures, guest privacy, workplace safety, and proper chemical handling and storage, including applicable OSHA guidelines.; Maintain accurate schedules, inspection reports, incident documentation, and other departmental records, communicate significant issues and follow-up needs to leadership.; Oversee residential housekeeping services with attention to owner preferences, special requests, scheduling, privacy, and luxury brand expectations.

Requirements

At least 3 years of housekeeping leadership experience in a hotel or resort. Luxury or full-service hotel experience preferred.; Strong knowledge of housekeeping operations, cleaning standards, room inspections, and guest-service practices.; Ability to lead, motivate, and develop a diverse team.; Strong communication, organization, problem-solving, and follow-up skills.; Ability to manage competing priorities and make sound decisions in a fast-paced environment.; Familiarity with hotel property-management and housekeeping systems, scheduling tools, and standard office software.; Understanding of workplace safety, chemical handling, sanitation, and hotel privacy procedures.; Flexibility to work shifts, weekends, holidays, and varied hours as hotel operations require.; Ability to walk the property and perform inspections throughout a shift, with or without reasonable accommodation.; Experience with budgeting, labor management, and inventory control; Ability to handle guest concerns professionally and effectively