Assistant Manager - Sales

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

A. Sales & Revenue Generation

B. Client Relationship Management

- Build and maintain strong relationships with corporate clients, travel agents, tour operators, event planners, and key business partners.
- Conduct regular client meetings, sales calls, site inspections, and familiarisation visits.
- Ensure timely follow-up on enquiries, proposals, and prospective business opportunities.
- Handle client feedback and coordinate with relevant departments to ensure seamless service delivery.
- Develop existing accounts to maximise repeat business and long-term revenue potential.

C. Business Development & Account Management

- Identify prospective accounts and expand the hotel’s corporate and business travel portfolio.
- Maintain an updated database of clients, prospects, and key contacts.
- Prepare account development plans and sales action plans for assigned market segments.
- Track sales leads, conversion ratios, account production, and business generated.
- Explore opportunities for strategic partnerships, promotional tie-ups, and new revenue streams.

D. Coordination & Operations

- Coordinate with Front Office, Reservations, Revenue Management, Food & Beverage, and Banquets to ensure effective execution of client requirements.
- Work closely with the Revenue Management team to ensure appropriate pricing, availability, and inventory utilisation.
- Ensure accurate documentation of client agreements, negotiated rates, sales activities, and business commitments.
- Participate in sales meetings, revenue reviews, and business planning sessions.
- Support the planning and execution of promotional campaigns, client events, and sales initiatives.

E. Reporting & Administration

- Prepare daily, weekly, and monthly sales activity reports as required.
- Maintain accurate records of sales calls, client visits, enquiries, proposals, and confirmed business.
- Monitor individual performance against assigned targets and key performance indicators.
- Provide regular updates on the sales pipeline, market intelligence, and business forecasts to the reporting manager.
- Ensure compliance with hotel policies, brand standards, and established sales procedures.

F. Guest Experience & Brand Standards

- Represent the hotel professionally during client interactions, meetings, and industry events.
- Deliver personalised and high-quality service in line with five-star hospitality standards.
- Maintain confidentiality of client information, negotiated rates, and commercial agreements.
- Uphold the hotel’s brand image and ensure all sales activities reflect its service philosophy.

Responsibilities

Achieve assigned sales targets and contribute to the overall revenue objectives of the hotel.; Identify and develop new business opportunities across corporate, leisure, travel trade, MICE, and other relevant market segments.; Promote the hotel’s rooms, restaurants, banqueting facilities, meeting spaces, and other services.; Prepare sales proposals, quotations, contracts, and presentations in line with the hotel’s pricing strategy and policies.; Negotiate rates and commercial terms with clients while safeguarding the hotel’s profitability.; Monitor market trends, competitor activities, and business opportunities to recommend suitable sales initiatives.

Requirements

Bachelor’s degree or diploma in Hotel Management, Hospitality, Business Administration, Sales & Marketing, or a related field.; Minimum 3–5 years of relevant experience in hotel sales, preferably in a luxury or five-star hotel.; Experience in corporate sales, account management, business development, or the relevant assigned market segment.; Strong knowledge of hotel products, market dynamics, competitor positioning, and sales practices.; Familiarity with hotel Property Management Systems (PMS), Customer Relationship Management (CRM) tools, and Microsoft Office applications is preferred.