If customer satisfaction was a competition, you'd be the winner. As one of our Customer Experience Managers, you'll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan's! We're looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy's.
Responsibilities
Motivate and lead the team to deliver a world class customer experience that promotes customer loyalty and contributes to revenue growth; Encourage the team to invest in education and career development; Lead in-store tasks and deliver regular coaching and mentoring to the store team; Create an inclusive environment where team members can be themselves; Build a culture centred on understanding the community and using customer feedback in decision making; Create tailored in-store customer experiences and inspiring merchandising
Requirements
Passionate people leader with a genuine desire to make better happen for themselves and others; Use initiative and intuition to understand and inspire the team; Passion for people development and motivating others to reach their potential; Comfortable in a fast-paced environment and uses forward thinking in decision making; Brings energy by being authentic and doing the right thing for team, customers and community; Inspiring and collaborative communication style; Completion of a functional screening assessment as part of recruitment
Benefits
Exclusive discount card for Dan Murphy's, BWS and other Endeavour Group brands including ALH pubs; Discounts at Woolworths supermarkets and BIG W; Endeavour Wellbeing Support (Employee Assistance Program) offering critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance; Opportunity to grow career within Dan Murphy's and the wider Endeavour Group network
Australia · PASADENA
