Associate Operations Manager

CloudKitchens helps restaurateurs around the world succeed in online food delivery. The company takes underutilized properties and transforms them into smart kitchens. As an Associate Operations Manager at one of its CloudKitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support. This role is based in the San Mateo office location and requires onsite work five days a week.

Responsibilities

Lead and train a dedicated facility team, handling scheduling, training, and performance management; Manage an efficient order fulfillment process and deliver excellent customer service; Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations; Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments; Lead facility tours, proactively engage with restaurants as part of relationship building, and lead the overall sales pitch; Develop and maintain internal relationships to set proper expectations with potential customers and seek out value-added opportunities for customers that other teams can test out; Serve as the primary point of contact for restaurant partners, building trusting relationships and solving any issues that arise; Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning; Manage the overall partner experience, preventing churn, and extending partner lifecycle; Participate in planning sessions with management and peers, utilizing data to make decisions; Review and report KPI metrics to facility management and contribute to goal setting; Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability; Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts; Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services

Requirements

Operations Management: 2 years (Preferred); Employee Management/Assistant Management: 2 years (Preferred); Restaurant Management: 2 years (Preferred); Property Management: 2 years (Preferred)

Benefits

Medical, dental, and vision insurance (multiple plans, incl. HSA options); Company-paid life and disability insurance (short- and long-term); Voluntary insurance: accident, critical illness, hospital indemnity; Optional supplemental life insurance for self, spouse, and children; Pet insurance discount; 401(k); Health Savings Account (HSA); Flexible Spending Accounts (Healthcare, Dependent Care, Commuter); Discretionary vacation days; 8 paid holidays per year; Paid sick time; Paid bereavement leave; Paid parental leave; Eligible for equity awards and an annual performance-based bonus