Case Manager

Under the direction of our Program Manager, the Case Manager provides high-quality case management services to homeless individuals and families (participants) eligible for permanent housing through the Housing program. The Case Manager delivers coordinated, patient-centered care alongside our in-house clinical team. This on-site role covers everything from intake assessments and individualized care planning to discharge and community resource linkage. We're looking for a compassionate, organized professional who thrives in a structured clinical environment and is committed to patient advocacy.

Responsibilities

Provide high-quality case management services to homeless individuals and families eligible for permanent housing through the Housing program; Serve as the central point of contact for 15-20 participants; Conduct biopsychosocial assessments and develop individualized care plans in collaboration with the clinical team; Serve as the primary point of contact for clients navigating clinic services and coordinate referrals to internal and external providers; Connect clients and families with community resources (housing, transportation, financial assistance, social services) and assist with insurance benefits and prior authorizations; Maintain accurate, timely documentation in the EHR and ensure compliance with regulatory and payer requirements; Participate in clinical team meetings, case reviews, and treatment planning conferences; Build trust-based relationships with clients and families, educating and empowering them throughout their care

Requirements

Bachelor's degree in social work, Psychology, Counseling, Human Services, Nursing, Healthcare Administration, or related field; 1–2 years of experience in case management, care coordination, or a related clinical/human services role; Proficiency with EHR systems and clinical documentation; Availability: Monday–Friday 3:00–7:00 PM | Saturday–Sunday 9:00 AM–3:00 PM; Reliable transportation; Valid California Driver's License; Auto Insurance; Knowledge of challenges associated with homelessness, including chemical dependency, mental disorders, physical health concerns, violence, and isolation

Nice to have

Experience in behavioral health, substance use treatment, or primary care