Play a key role in ensuring the security, quality, and performance of the vendors who support Worldwide's clinical trials. In this role, you will help drive operational excellence across a global vendor network, ensuring services are delivered to agreed standards and supporting successful trial delivery. Working cross-functionally with internal teams and external partners, you will lead vendor performance oversight, risk management activities, and continuous improvement initiatives. This is a remote role open to candidates based in Europe/LATAM. You will collaborate with global teams across multiple time zones.
Responsibilities
Build and maintain strong relationships with third-party vendors supporting clinical trial activities; Implement and support Worldwide's vendor governance strategy, monitoring compliance, effectiveness, and performance outcomes; Measure and evaluate vendor performance through scorecards, surveys, KPIs, and other performance management tools; Partner with study teams to resolve vendor performance issues and support successful study delivery; Lead the oversight of vendor-related quality incidents, including the implementation and follow-up of CAPA plans; Develop and report on vendor performance trends, risks, and improvement opportunities across key service categories; Drive continuous improvement initiatives with core and critical vendors to enhance quality, collaboration, and operational excellence; Monitor outsourced service risks and oversee the implementation of vendor risk mitigation plans; Represent the Vendor Management function during sponsor qualification audits and support vendor assessment and qualification activities
Requirements
BA/BS degree in Business Administration or a related field, or an equivalent combination of education and experience; Minimum 3 years of vendor management experience; Experience within the pharmaceutical or CRO industry preferred; Proficiency in English; Experience managing vendor performance programmes, KPIs, scorecards, and improvement plans; Strong relationship management skills, with the ability to engage effectively at both operational and executive levels; Excellent written and verbal communication skills and the ability to collaborate across global teams; Strong organisational skills with the ability to manage multiple priorities, work accurately under pressure, and meet challenging deadlines
Nice to have
Experience with TrackWise, Salesforce, Sciforma, or similar systems; Strong Microsoft Office skills, including Word, Excel, and PowerPoint
Wielka Brytania · Nottingham
