Coordinates all arrangements and details for clients' functions. Effectively manage workflow within and between hotel departments to ensure clear communications and seamless execution of event details. Reports directly to Director of Sales and Marketing. Appearance standards: Business Casual or as appropriate to client event expectations.
Responsibilities
Coordinates all arrangements and details for clients' functions; Effectively manage workflow within and between hotel departments to ensure clear communications and seamless execution of event details; Answer phones in sales office; Work with clients on all aspects of their event; Generate fully detailed Event Orders; Distribution of Daily Events report for next day's functions; Distribution of Weekly functions listings, including dates/# of guests/parking arrangements & timing; Confirmation of payment methods for all events in 'the book'; Review of banquet checks daily; Conference Planning for DOSM; BEO's and Diagrams; Input Rooming lists; Handle all client questions from post-signature; Cutoff date & Room Pick up audit, daily/weekly; Manage Group Resume packet, weekly; Review and approval of A/V bills; Processing Rewarding Events Marriott Reward points, for DOSM and SM's; Attend weekly BEO meetings; Review Final bills ensuring billing accuracy before being sent to the client
Requirements
Five plus years of guest service/hospitality experience; Broad understanding of the tourism industry and the day-to-day operations of a hotel/resort; Speaking, listening, and moving about, usually while standing up for a significant portion of the workday
Nice to have
Supervisory experience; Proficiency in FOSSE, Sales Force and diagramming programs
Stany Zjednoczone · Saratoga
