Center Manager

Career Team is a leading workforce development organization on a mission to transform lives. Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered efficiently and effectively at the Center. This position is responsible for managing center budgets, supporting staff growth and development, maintaining program quality, and strengthening partnerships within the community. The Center Manager will report to the Operations Manager. Employment Type: Full-Time, Exempt Employee. Job Site: On Site. Travel: 15-20%.

Responsibilities

Oversee all employment and training initiatives within the Workforce Solutions Center; Ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures; Oversee purchasing processes and track spending related to center operations; Maintain accurate inventory records and complete assigned reporting tasks; Identify community partnerships, collaborate with other professionals and maintain partner relationships; Coordinate and provide cross-training opportunities and assess employee performance, recommending recognition or corrective action as needed; Manage the Center's budget and propose funding allocations for service delivery; Coordinate with Business Services and Marketing & Comm. to host outreach and promotional events; Create and execute customer satisfaction strategies with measurable improvement goals; Track service outcomes for clients and staff to uphold high-quality delivery standards; Welcome and address customer complaints in compliance with grievance and complaint procedures; Ensure the Center is appropriately engaging industry sectors to meet/exceed customer expectations; Evaluate and understand all performance goals at the beginning of each program year and establish procedures to impact performance measures; Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise project staff; Identify and fill open positions in a timely manner, hire and promote employees, evaluate personnel actions, deliver timely coaching and conduct employee evaluations; Utilize and model Extreme Customer Service behaviors in all interactions; Approach each day and task with a "ZAG" mindset; Other duties and projects as needed

Requirements

Bachelor's degree in business, marketing, public relations, or community organization or development, or equivalent experience; Minimum of 4 years of supervisory or management experience; Preferred knowledge of workforce development program operations and development; Strong business knowledge of customer service best practices and performance management; Experience in training and coaching/mentoring; Top level project management, organizational, personnel, problem solving and data analysis skills; Ability to interact with employees at all levels; Excellent interpersonal, written and oral communication skills; Strong technical skills and proficiency in Microsoft Office; Commitment to accountability in a continually improving quality environment; Valid driver's license and adequate vehicle insurance coverage

Nice to have

Bilingual or Multilingual; Master's or MBA Degree; Experience and knowledge of workforce development contracts/programs; Training in Trauma Informed Care, evidence-based practice, and/or whole family services