Chief Enrollment Management Officer

The Chief Enrollment Management Officer provides executive oversight for Admissions & Recruitment, Financial Aid, Bursar/Student Accounts, Student Records, and Enrollment Strategy & Analytics, ensuring these areas function as an integrated enrollment management operation. This position is part of a national executive search facilitated by Norman Broadbent.

Responsibilities

Develop, implement, and continuously assess a comprehensive Strategic Enrollment Management (SEM) plan; Establish short- and long-term enrollment goals by academic program, student population, location, and other enrollment segments; Lead enrollment forecasting, scenario planning, market analysis, and enrollment modeling; Monitor enrollment trends, application pipelines, yield, melt, and retention indicators; Develop executive-level dashboards and reports; Provide executive oversight of admissions functions, including recruitment strategies, admissions targets, and conversion rate improvement; Provide strategic oversight of institutional, federal, state, and other student financial aid programs; Provide executive oversight of the Bursar/Student Accounts Office; Create a coordinated approach among Admissions, Student Records, Financial Aid, and the Bursar; Establish a culture of data-informed enrollment management and decision-making; Develop and administer budgets for Enrollment Management and its functional areas; Ensure enrollment management operations comply with applicable federal and state laws, accreditation requirements, and institutional policies; Provide executive leadership to the directors and teams responsible for Admissions, Student Records, Financial Aid, and Bursar/Student Accounts; Recruit, develop, mentor, and retain enrollment management professionals; Serve as a visible institutional leader and advocate for strategic enrollment management

Requirements

Master's degree in higher education administration, business administration, enrollment management, finance, student affairs, or a related discipline; Significant progressively responsible leadership experience in higher education enrollment management or related areas; Demonstrated senior-level experience overseeing one or more enrollment functions such as Admissions, Financial Aid, Student Accounts/Bursar, Registrar, or Enrollment Services; Demonstrated experience developing and executing strategic enrollment initiatives; Strong knowledge of enrollment forecasting, recruitment funnels, financial aid strategy, student financial services, and enrollment analytics; Experience managing complex budgets, personnel, technology, and operational processes; Demonstrated ability to use data and analytics to guide executive decision-making; Strong leadership, communication, collaboration, and change-management skills; Demonstrated commitment to student access, affordability, service excellence, and institutional sustainability

Nice to have

Doctoral degree or other advanced credential; Executive-level enrollment management experience within a complex college or university; Experience with graduate, professional, health sciences, medical, or multi-campus higher education environments; Experience overseeing Admissions, Financial Aid, and Bursar/Student Accounts within an integrated enrollment management structure; Experience with enterprise student information systems, CRM platforms, financial aid systems, and enrollment analytics; Demonstrated experience improving enrollment, yield, net tuition revenue, operational efficiency, or student financial services

Benefits

Total rewards package that supports employees' health, life, career and retirement