Chief Operating Officer

Family Resource Center is looking for a Chief Operating Officer to join our team. The Chief Operating Officer serves as a key executive leader responsible for the strategic and operational oversight of all agency programs and services. The COO ensures organizational effectiveness, program quality, regulatory compliance, cross-functional integration, and alignment with the Agency's mission, strategic plan, and community impact goals. Other duties may be assigned.

Responsibilities

Provide executive leadership, supervision, coaching, and performance management for Directors overseeing programs; Lead integration of agency programs and services for seamless service delivery; Ensure compliance with federal, state, local, and funding source requirements; Monitor organizational performance and evaluate program effectiveness; Partner with the CEO and Executive Team in developing and executing the strategic plan; Assess emerging community needs and identify opportunities for program enhancement and expansion; Recommend and implement policies, procedures, and operational practices; Develop internal communication strategies and foster an organizational culture of innovation, accountability, and continuous improvement; Oversee recruitment, hiring, promotion, and performance evaluation of program leadership and management staff with Human Resources; Assist in developing annual agency and program budgets and monitor expenditures; Collaborate with the Chief Financial Officer to evaluate program sustainability and funding strategies; Represent the Agency with funders, government officials, community partners, and stakeholders; Lead or support grant proposal development and post-award implementation; Serve as acting executive leader in the absence of the CEO; Lead special projects and strategic initiatives as assigned by the CEO

Requirements

Demonstrated executive leadership experience with the ability to provide strategic direction, operational oversight, and accountability across multiple programs, departments, and organizational functions; Strong organizational management skills, including the ability to oversee complex operations, establish priorities, allocate resources, and ensure effective coordination; Comprehensive knowledge of nonprofit management, program administration, fiscal oversight, human resources practices, and applicable regulatory and contractual compliance requirements; Strong financial management skills, including experience with budgeting, resource allocation, financial analysis, and fiscal accountability; Exceptional interpersonal, written, and verbal communication skills; Strong analytical, critical thinking, and problem-solving skills; Demonstrated commitment to the organization's mission, vision, and core values; Bachelor's degree in business administration, public administration, nonprofit management, or a related field (Master's preferred); 10 years of management experience, including 3 years in a leadership role

Nice to have

Master's degree in business administration, public administration, nonprofit management, or a related field