Client Services Manager

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals. Work Setup: Fully remote, 5 days per week (Monday to Friday). Candidates must be based in the U.S. Work Hours: Candidates may be located in PST, MST, or CST time zones, but must be available to work MST or CST business hours. Employment Type: Full Time Employee (FTE) position. This role is eligible for bonuses and benefits.

Responsibilities

Lead a high performing team to provide high quality services focused on exceeding the expectations of clients; Set clear performance standards and goals for the team; Assess progress against goals and performance standards, proactively address gaps; Provide leadership and coaching to direct reports; Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points; Provide in the moment feedback; Complete performance management processes, including providing feedback and proactively addressing gaps; Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment; Showcase an extremely high level of understanding of the client organization, including building strong relationships with key stakeholders and organizational structure; Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients; Develop recruiting metrics and analytics that provide insights and drive decisions; Directly work with Recruiters and hiring leaders to foster relationships and build trust; Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meet hiring goals; Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of recruitment technologies; Participate in client meetings, sharing updates and data; Discuss gaps in service delivery with proactive plans to address and remediate; Support recruitment process needs of clients; Leverage shared delivery resources effectively; Maximize the use of Cielo resources to meet goals; Responsible for Cielo-specific metric reports and P&L management; Drive standardization, continuous improvement and consistency of processes and procedures; Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives; Other duties as assigned

Requirements

Demonstrated success in high-volume recruitment; Prior experience in a results-oriented TA role in talent acquisition or human resources; Experience coaching peers or managing a team; Exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools; Strong proficiency in Microsoft Office Suite

Nice to have

Prior experience leading or managing recruiting teams; Bachelor's degree in business, management, human resources, or related field

Benefits

Eligible for bonuses; Eligible for benefits