Broadsign is a growing software company with a mission to make buying, selling, and delivering out-of-home media easier than ever. Our software is operated by some of the most successful out-of-home businesses and powers impactful, compelling campaigns seen across the world. As a Client Success Manager, you will work closely with sales on a multi-market portfolio of accounts consisting of agencies, DSPs, and brand clients across the EMEA region. You aren't just supporting campaigns; you are mastering the business model, championing client growth, and ensuring our partners receive exceptional service at every touchpoint. In the evolving digital-out-of-home (DOOH) ecosystem, programmatic buying is rapidly expanding, and this role directly accelerates Broadsign's market share by converting complex programmatic requirements into flawless media executions, robust revenue retention, and long-term strategic value.
Responsibilities
Craft highly effective responses to RFPs and inventory requests, developing robust media plans and strategic recommendations tailored to client campaign objectives; Own the full lifecycle of campaign opportunities from initial media planning through to live execution; Generate and communicate precise deal requirements for won opportunities, ensuring total operational accuracy and timely campaign launches; Partner closely with the Sales team to identify and execute growth strategies across your portfolio, fostering both net-new pipeline and organic account expansion; Build, nurture, and maintain strong cross-functional relationships with Sales, Ad Operations, and Client Success to deliver frictionless service; Serve as the trusted programmatic advisor for agency, DSP, and direct brand partners across the EMEA territory; Deepen relationships across the media owner landscape, liaising regularly with publisher sales and supply teams to advance campaigns, secure inventory, and resolve delivery needs; Collaborate with Marketing and Operations to translate campaign performance and milestone wins into compelling case studies and client collateral; Drive team-wide operational rigor by contributing actively to internal process improvements, best practices, and knowledge documentation
Requirements
Previous experience in Programmatic Ad Operations, Programmatic Trading, or Account Management within a DSP, SSP, publisher, or media agency; A deep understanding of programmatic ecosystems (DSPs, SSPs, RTB landscape) and/or digital-out-of-home (DOOH) networks; Advanced proficiency in Microsoft Excel and MS Office, with proven skill in pivot tables, data manipulation, and synthesizing large data sets into actionable campaign insights; Proven analytical and troubleshooting abilities, with a track record of cross-functional collaboration in fast-paced environments; A solutions-oriented mindset with strong problem-solving initiative and dedication to customer satisfaction; Exceptional organizational and multitasking capabilities, maintaining meticulous attention to detail under tight deadlines; Excellent business communication skills (written and spoken) in English; A genuine passion for emerging programmatic channels and DOOH technology, combined with a collaborative spirit and drive to contribute direct product and workflow feedback
Nice to have
Fluency in an additional European language
Benefits
€500 annual Wellness fund for mental/physical health and office-related expenses; Unlimited online mental health support through BetterHelp for you and your family; Comprehensive vacation package, 5 floater days, and 2 paid volunteer days per year; Fully remote work setup supporting our business across the EMEA region; Parental leave salary supplement; Training and development opportunities with a dedicated yearly budget to support professional development
Holandia · Amsterdam
