Clinic Success Manager

Bloomwell Autism Therapy is looking for a charismatic and driven leader to join our team as the Clinic Success Manager. The Clinic Success Manager ensures that everyone (the teammates, the patients and the parents) at a clinic is successful. They are responsible for all non-clinical aspects of the clinic and for creating an efficient, productive and fun environment for our teammates and patients. This role is the second-in-command at the clinic and is the Clinical Director's right hand. They are a team that works together to make sure the clinic as a whole is successful.

Responsibilities

Scheduling new patient assessments and family tours; Handling new patient onboarding and scheduling; Monitoring patient and teammate attendance; Ensuring consistent and timely session note conversion; Leading the clinic's morale committee by supporting off-site team building activities, happy hours, and other teammate engagement activities; Supporting the CD in budget oversight, teammate hiring, new-hire training, and teammate performance management initiatives; Planning community-focused events, caregiver/patient events and team building events each quarter; Managing the clinic's schedule for ongoing schedules, callouts, and coverage needs; Ensuring proper maintenance of the facility, technology, and therapy materials to support seamless service delivery; Conducting regular team meetings to communicate goals, updates, and performance insights; Assisting in hiring, training, and onboarding new staff to ensure a strong team foundation; Providing coaching and mentorship to staff, promoting professional growth and development; Tracking clinic revenue, expenses, and financial performance in collaboration with leadership

Requirements

A 4-year degree from an accredited university; Excellent attention to detail skills; Impeccable interpersonal skills; At least 1 year experience managing or handling oversight of a large team of hourly employees; Ability to work 7:00am-3:00pm Monday - Friday and occasionally on evenings or weekends for a community event

Nice to have

At least 2+ years of experience working in a healthcare environment; Experience working in the ABA industry

Benefits

Competitive compensation with growth opportunities; Ample PTO (4 weeks of PTO accrued throughout the year); Ongoing training and development through the Boost program; Unlimited career potential with clear professional milestones; 401(k) plan with match; Free short-term disability insurance; Free life insurance; Access to mental health support; Teammate recognition through Bonusly; Holistic perks program including ClassPass membership, university program tuition discount, and childcare subsidy