Lead UK clinical operations at AIOS as CQC Registered Manager, building a scalable, fully remote clinical operations team with clear KPIs, SLAs and automated performance management.
Responsibilities
Act as CQC Registered Manager and be personally accountable for safe, high-quality care; Own the relationship with the CQC, set compliance strategy and ensure fundamental standards are met as the business scales; Work toward an Outstanding CQC rating by building a service that runs to the CQC's five key questions; Design and lead the governance framework for incidents, complaints, safeguarding and duty of candour; Lead the leadership team and build a strong bench of team leads; Partner with Talent to hire and retain A+ prescribers and Team Leads; Own capacity and workforce planning, structure, resourcing and investment; Set and hold leads to KPIs and SLAs, and be responsible for data accuracy; Represent clinical operations in the leadership team internally and externally; Lead a fast-growing UK clinical ops team; Build an operation that runs on clear KPIs, SLAs and automated performance management
Requirements
3+ years leading teams in a high-growth, digital/telehealth organization; Experience as a CQC Registered Manager, including taking a service through a CQC inspection with a Good or Outstanding rating; Experience leading large clinical teams (>50), ideally teams of >100; Track record of running clinical operations based on metrics (SLAs, rotas, forecasting); Data fluency and experience owning critical KPIs; Embraces AI and automation to remove manual workflows; Exceptionally high standards, a bias to action, and a dislike of pretentiousness
Nice to have
Experience working with Product and Engineering to automate operational workflows in a start-up environment; Experience scaling a service through rapid growth and launching new clinical services or verticals; Experience with regulators and standards beyond the CQC, such as the GPhC, MHRA, ICO and/or DSPT
Benefits
Above-market salary; Early-stage equity; Comprehensive medical insurance (if appropriate); Fully remote working; £1,000/yr personal development budget for books, courses and coaching; £1,000/yr personal wellness budget for gym and health apps; Free membership with a clinic offering GLP-1s; Free biweekly health coaching; Free biweekly work coaching; Macbook and work-from-home equipment provided as needed; Flexible calendar for parents
Wielka Brytania · London
