Commercial Director

As Commercial Director of Dealer Solutions, you will own what happens after Motorway's daily auction closes: inspecting and transporting the car, making sure everyone gets paid, and helping dealers fund the stock they buy. Transport, Payments and Dealer Finance are central to Motorway's next phase of growth. This is a senior commercial leadership role. You will set the strategy, own the P&L for these services and lead experienced specialist teams. The Commercial Director reports directly to the Chief Operating Officer, James Wilson, and is part of Motorway's senior leadership team.

Responsibilities

Set the vision, strategy and goals for Transport, Payments and Dealer Finance, with clear priorities across short and long-term horizons; Own the P&L for Dealer Solutions, making explicit trade-offs between growth, margin and customer experience; Build and present investment cases to the executive team and contribute to Motorway's wider strategy; Lead the strategy and performance of Motorway's vehicle transport proposition, making sure capacity keeps pace with demand; Build and manage a scalable network of logistics partners, with strong commercial terms and clear performance management; Improve reliability, speed and cost so dealers and sellers get a fast, predictable experience; Own the commercial performance of Motorway's dealer payment products, driving adoption and a smooth, secure payment experience; Partner with Product and Engineering to launch and scale improvements, using phased rollouts and clear success measures; Shape and grow Motorway's dealer finance proposition, including stock funding, working with internal teams and external partners; Develop the commercial model, partnerships and go-to-market approach needed to scale it; Set clear metrics for each service and a regular operating cadence, using data to find root causes and drive improvement; Make sure operations can absorb growth and seasonal peaks without the customer experience suffering; Lead and develop experienced specialist teams, adding commercial framing and clear priorities while giving experts room to lead; Build strong working relationships with Sales, Marketing, Operations, Product and Engineering teams; Manage key partners and suppliers, getting full value from existing relationships and identifying and onboarding new partners as required; Role-model Motorway's values as part of the senior leadership team

Requirements

Ability to set and communicate a clear commercial strategy, translating growth plans and constraints into a prioritised roadmap over multiple horizons; Proven experience owning a P&L or major commercial line in a high-growth, technology-led business, ideally a marketplace; A track record of running operational teams and improving how they perform as the business grows; Experience leading senior specialists, knowing when to step into the detail and when to step back; A pragmatic, outcome-driven mindset with strong ownership and high business judgement; Calm and decisive when operations are under pressure, and focused on fixing root causes afterwards; Able to align senior stakeholders and cross-functional teams around clear priorities and trade-offs; Explains complex commercial and operational trade-offs clearly, adjusting the message for audiences from the executive team to front-line colleagues; Based in the London office, with regular time in the Brighton office where operational teams are based

Nice to have

Transport or payments experience