MagicSchool is the premier generative AI platform for teachers. The company is just over 2 years old, and more than 7 million teachers from all over the world have joined its platform. The role focuses on translating business needs into scalable CX and GTM systems improvements, building AI-assisted workflows, and supporting Salesforce and GTM systems.
Responsibilities
Translating evolving business needs into actionable, prioritized workflows and scalable systems improvements; Identify and prototype AI-assisted workflows, such as call summarization, account health signals, renewal risk flags, and ticket triage, then take the successful ones to production; Evaluate AI features in the GTM stack (Salesforce Agentforce/Einstein, Gong, Intercom) and recommend what to adopt, configure, or skip; Serving as the first line of defense for Salesforce and GTM systems support, independently troubleshooting, diagnosing, and resolving issues; Write and maintain prompts, agent instructions, and templates the team can reuse; Building and maintaining Salesforce flows and automations, while documenting processes and maintaining a single source of truth; Leading cross-functional projects by defining scope, driving stakeholder alignment, and keeping efforts ruthlessly prioritized; Ensuring CX systems and reporting are intuitive and reliable, with a user-first lens and a bias toward clarity and standardization
Requirements
2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS; Proven experience administering and building in Salesforce (flows, automations, reporting); Strong technical troubleshooting skills and the ability to translate business problems into system solutions; Proficiency in Google Sheets and basic SQL; comfort learning and using additional tools in the GTM stack; Experience managing projects with multiple stakeholders, balancing tradeoffs, and staying focused on impact; Ability to document, standardize, and scale processes with a strong sense of time management and team collaboration; Comfortable pushing back on stakeholders and building consensus to ensure the right problems are solved; Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems, not just casual use; Comfort with prompt design and evaluating output quality; Familiarity with automation and integration tools (N8N, Zapier, MCP connectors); Judgment about when AI is the right tool and when a deterministic flow is better
Nice to have
Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms; Experience supporting Product-Led Growth (PLG) teams or strategies; Experience in high-growth, startup-like environments where agility and prioritization are critical
Benefits
Flexibility of working from home; Unlimited time off; Choice of employer-paid health insurance plans; Dental and vision offered at very low premiums; Generous stock options, vested over 4 years; 401k match; Monthly wellness stipend
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