Customer Order & Administration Manager

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

You will lead the planning and supply agenda within the Distribution Centre to secure excellent goods availability, a healthy stock structure and an efficient product flow at the lowest possible cost.

You will connect commercial demand with supply and operational capabilities through accurate forecasting, range management, inventory follow-up and close collaboration with Retail Supply Integration and other key stakeholders.

Qualifications

Professional experience

- Previous experience in supply chain, demand planning, inventory management, replenishment or logistics operations.
- Experience working in a Distribution Centre, fulfilment or high-volume logistics environment.
- Proven experience leading and developing teams.
- Experience working with cross-functional stakeholders across commercial, supply and operational areas.
- Demonstrated experience monitoring KPIs and translating data into practical improvement actions.

Leadership capabilities

- Ability to lead through people and stakeholder engagement.
- Proven ability to set clear goals, monitor performance and take corrective action when required.
- Ability to build trust and communicate effectively with different audiences.
- Ability to coach, support and develop others.
- Ability to deliver results with speed, simplicity and flexibility.
- Ability to improve operational performance while considering tactical and long-term priorities.
- Collaborative leadership style aligned with the IKEA values.

Responsibilities

Lead, inspire and develop the Sales & Supply Support team, ensuring clear priorities, strong performance and effective ways of working.; Secure excellent goods availability through accurate forecasting, ordering, replenishment planning and inventory management.; Translate sales forecasts, commercial plans, range changes and business activities into supply and Distribution Centre requirements.; Collaborate with Retail Supply Integration and commercial stakeholders to secure availability for product launches, seasonal activities and business priorities.; Maintain a healthy stock structure by monitoring overstock, discontinued articles, slow-moving inventory and other stock-related risks.; Coordinate range changes, new product introductions and article phase-outs, ensuring that the required supply parameters are implemented on time.; Monitor goods availability, stock accuracy, inventory structure, forecasting performance and other relevant KPIs.; Identify deviations and implement timely corrective actions to improve availability, stock efficiency and operational performance.; Work closely with Distribution Centre operations to align supply plans with available capacity, product flow and operational priorities.; Analyze stock discrepancies and support the inventory management process in collaboration with relevant operational and business stakeholders.; Contribute to the Distribution Centre business plan and translate agreed priorities into clear team actions.; Balance goods availability, operational capacity and cost efficiency when making supply and inventory decisions.; Ensure compliance with the IKEA Code of Conduct, internal regulations, local legislation and health, safety, security and environmental requirements.; Recruit, coach and develop team members while supporting talent and succession planning.; Promote the IKEA values and contribute to a collaborative, inclusive and performance-oriented working environment.

Requirements

Bachelor’s degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration or a related field.; Additional training or certification in demand planning, inventory management, forecasting or supply chain analytics is an advantage.; Strong understanding of forecasting, replenishment, inventory management and stock accuracy.; Knowledge of range management, product launches, phase-ins and phase-outs.; Understanding of how availability, stock structure and operational capacity influence business and cost performance.; Ability to work with budgets, costs and KPIs to plan, follow up and steer the business.; Knowledge of the factors and processes that can affect inventory accuracy and product availability.; Understanding of health, safety, security and environmental requirements within a logistics environment.; Strong analytical and problem-solving skills.; Ability to interpret data, identify risks and establish clear priorities.; Clear and effective communication with operational, commercial and regional stakeholders.; Strong planning, organization and follow-up skills.; Ability to manage multiple priorities in a fast-paced and constantly changing environment.; Ability to make timely decisions while balancing availability, capacity, stock and cost.; Confidence working with supply chain systems, reporting tools and Microsoft Excel.