Customer Service Manager

About Daniels Health

At Daniels Health, we're redefining healthcare waste management through safer, smarter, and more sustainable solutions. As a trusted partner to hospitals, surgery centers, clinics, and healthcare facilities nationwide, we help protect people, reduce environmental impact, and deliver exceptional service every day. We are seeking an experienced and people-focused Customer Service Manager to join our Fresno, California team.

What You'll Do

Lead and develop a high-performing team; deliver exceptional customer experiences; drive continuous improvement; partner across Operations, Transportation, Sales and Finance; monitor KPIs and business results.

Why Daniels Health?

- Mission-Driven Work - Make a meaningful impact by helping healthcare organizations create safer and more sustainable environments.
- Stable, Essential Industry - Healthcare waste management is a critical service, providing long-term career stability and growth opportunities.
- Day-One Benefits - Comprehensive medical, dental, and vision coverage beginning on your first day of employment.
- Financial Security - 401(k) with company match, life insurance, disability coverage, and additional voluntary benefit options.
- Career Growth Opportunities - Develop your leadership, operational, and business management skills within a growing global organization.
- Collaborative Culture - Join a team that values innovation, accountability, teamwork, and customer commitment.

Responsibilities

Build strong relationships with customers and cross-functional partners.; Improve service delivery consistency and customer satisfaction metrics.; Enhance team performance through coaching, accountability, and development.; Identify and implement process improvements that reduce service issues and improve operational efficiency.; Establish a data-driven culture focused on continuous improvement and customer success.

Requirements

5+ years of customer service experience, including at least 2 years in a leadership or supervisory role.; Demonstrated success leading customer-facing teams in a fast-paced environment.; Strong analytical and problem-solving skills with the ability to make data-driven decisions.; Proficiency with Salesforce CRM and Microsoft Office Suite, particularly Excel.; Experience improving service processes, managing escalations, and enhancing customer satisfaction outcomes.; Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.; Knowledge of root cause analysis, continuous improvement methodologies, and performance management practices.; Ability to work on-site and reliably commute to our Fresno, CA facility.

Nice to have

Experience in logistics, transportation, healthcare services, waste management, or other highly regulated industries.; Familiarity with route optimization or transportation management systems such as Roadnet or Tegos.; Experience building operational dashboards and utilizing reporting or data visualization tools.; Bachelor's degree in Business, Operations Management, Communications, or a related field.