We are looking for an Engagement Manager for our Client Solutions team. You will lead some of our most strategic customer engagements, with the core objective of delivering business value. In this role, you will be the face of the company for some of our key strategic customers, understand their needs and priorities, translate them into attainable objectives and successfully execute against them. Role is a hybrid based in Denver, CO; Washington, DC; Vancouver, BC. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role.
Responsibilities
Lead, manage and grow Alloy's strategic customers, working primarily with large corporations and supporting VP to C-level stakeholders; Act as the primary point of contact for assigned customers from kickoff through and including renewal; Collaborate with customers to create long-lasting business connections and business partnerships; Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams; Deliver against valuable short term objectives and keep new and ongoing projects on track; Monitor customer activity and meet with stakeholders on a recurring basis; Surface and drive expansion opportunities with existing customers in partnership with Sales and the Executive team; Work with a group of "core users" through relationship management, training and support; Conduct business value reviews to grow and retain book of business; Execute and present value-driving analysis in Alloy.ai and turn these into repeatable processes at customer organizations; Act as the internal "voice of the customer", gathering and prioritizing user feedback into actionable development requests; Work cross-functionally on product and marketing initiatives; Be a leader to other Customer Success Managers, coaching and mentoring others
Requirements
4+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields; Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business objectives; Demonstrated senior selling skills within consultative projects; Superior academic record in a quantitative field; Outstanding project management, organization, work ethic; Highly motivated, self-directed, team player; Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring; Ownership mindset demonstrating drive, initiative, energy and a sense of urgency; Able to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution
Kanada · Vancouver
