Customer Success Manager, Finance & Accounting

Rillet is the Agentic ERP built for modern finance teams. The company helps businesses automate closing the books, revenue recognition, entity consolidation, and investor reporting. This role partners with CFOs, Controllers, and accounting teams to help them get the full value of an AI-native ERP, automating the close, putting AI agents to work on revenue recognition and reporting, and driving AI adoption and measurable results.

Responsibilities

Own customer relationships and outcomes by building multi-threaded relationships across mid-market and enterprise customers, running success plans, executive business reviews, and recurring meetings; Be a builder by turning customer business and workflow challenges into automated solutions powered by Rillet's AI; Bridge product and customer needs so solutions work in the real world; Drive adoption, retention, and expansion by leading trainings, advising on process optimization, finding expansion opportunities, and owning renewal health; Collaborate cross-functionally by bringing customer feedback to founders and Product, triaging support issues with Engineering, and ensuring smooth account handoffs with Implementation; Become a Product Expert in Rillet's AI-native platform; Represent Rillet with strong customer empathy and structured problem-solving

Requirements

3+ years of Customer Success experience managing mid-market and enterprise customers at an AI-native company or a fintech, ERP, or accounting software company; A track record of driving retention, adoption, and expansion across a complex customer portfolio; AI fluency with daily use of AI tools and the ability to explain AI-powered workflows to customers; Comfort working with executive stakeholders and running strategic conversations such as EBRs, success planning, and escalations; A technical mindset, including comfort configuring software and learning complex B2B SaaS products quickly; Bias to action, ownership mindset, and high attention to detail in a fast-moving environment

Benefits

Competitive pay and meaningful equity; Competitive benefits supporting health, wellbeing, time away from work, family, and long-term financial goals; Team meals, events, and company gatherings; Opportunities to grow scope and make an impact as Rillet scales