Customer Success Manager - Foundation - West
GoGuardian
Stany ZjednoczoneUmowa o pracęOpublikowano 13 listopada 2026
Źródło: 
What We Do
At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.
What It’s Like to Work at GoGuardian
We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.
The Role
The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. Reporting to the Manager, Customer Success, you’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks. Your primary objective will be to support customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey to retain and grow GoGuardian products and services.
This role requires a proactive, customer-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a bridge between the customer and internal teams. You will be measured against ARR targets and responsible for ensuring timely renewals, cross-selling additional products, and expanding accounts to align with evolving customer needs. In every customer interaction, you’ll strive to provide a delightful experience, supported by strategic guidance and best practices to drive strong customer engagement and long-term success.
What We Expect
- Customer Success & Relationship Management
- Own and nurture customer relationships, ensuring that GoGuardian products and services consistently meet and exceed expectations.
- Act as the main point of contact for assigned accounts, fostering a trusted advisor relationship that positions GoGuardian as an essential partner in achieving customer goals.
- Provide regular communication, strategic guidance, and best practices to help customers maximize their use of our platform.
- Account Strategy and Renewal Management
- Collaborate with New Business Managers to develop and execute Strategic Growth Plans for assigned regions.
- Proactively manage contract renewals, ensuring agreements are secured before expiration, and identify areas for account expansion to support customer needs.
- Track and monitor customer usage, engagement, and health, addressing any risks of churn with timely, targeted interventions.
- Expansion, Cross-Sell, and Quota Ownership
- Identify and pursue opportunities to upsell and cross-sell additional GoGuardian products, driving growth within your existing accounts.
- Actively manage and maintain your sales pipeline within Salesforce, with impeccable hygiene and a high level of accuracy in opportunity forecasting and management.
- Meet or exceed your ARR targets on a quarterly and annual basis through proactive account management, focusing on retention, expansion, and cross-sell opportunities.
- Internal Collaboration and Customer Advocacy
- Coordinate with internal teams to ensure a seamless customer experience, from onboarding through the entire customer lifecycle.
- Act as an advocate for your customers within GoGuardian, sharing product feedback and insights with the Product team to inform future developments.
- Partner with internal stakeholders to quarterback customer risks and escalations, creating and executing action plans to resolve issues and enhance customer satisfaction.
The typical annual base salary range for this position, combined with variable pay, results in a total targeted earnings range of $90,000 to $100,000. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.
Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
GoGuardian's Job Applicant Privacy Policy is located here .
#BI-Remote
At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe.
What It’s Like to Work at GoGuardian
We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians.
The Role
The Customer Success Manager (CSM) is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. Reporting to the Manager, Customer Success, you’ll play a pivotal role in ensuring that our customers are achieving maximum value from our solutions, ultimately driving renewals, expansions, and cross-sells. Working closely with New Business Managers, you’ll collaborate on Strategic Growth Plans, guide new customers through onboarding, and proactively monitor customer health to mitigate churn risks. Your primary objective will be to support customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey to retain and grow GoGuardian products and services.
This role requires a proactive, customer-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a bridge between the customer and internal teams. You will be measured against ARR targets and responsible for ensuring timely renewals, cross-selling additional products, and expanding accounts to align with evolving customer needs. In every customer interaction, you’ll strive to provide a delightful experience, supported by strategic guidance and best practices to drive strong customer engagement and long-term success.
What We Expect
- Customer Success & Relationship Management
- Own and nurture customer relationships, ensuring that GoGuardian products and services consistently meet and exceed expectations.
- Act as the main point of contact for assigned accounts, fostering a trusted advisor relationship that positions GoGuardian as an essential partner in achieving customer goals.
- Provide regular communication, strategic guidance, and best practices to help customers maximize their use of our platform.
- Account Strategy and Renewal Management
- Collaborate with New Business Managers to develop and execute Strategic Growth Plans for assigned regions.
- Proactively manage contract renewals, ensuring agreements are secured before expiration, and identify areas for account expansion to support customer needs.
- Track and monitor customer usage, engagement, and health, addressing any risks of churn with timely, targeted interventions.
- Expansion, Cross-Sell, and Quota Ownership
- Identify and pursue opportunities to upsell and cross-sell additional GoGuardian products, driving growth within your existing accounts.
- Actively manage and maintain your sales pipeline within Salesforce, with impeccable hygiene and a high level of accuracy in opportunity forecasting and management.
- Meet or exceed your ARR targets on a quarterly and annual basis through proactive account management, focusing on retention, expansion, and cross-sell opportunities.
- Internal Collaboration and Customer Advocacy
- Coordinate with internal teams to ensure a seamless customer experience, from onboarding through the entire customer lifecycle.
- Act as an advocate for your customers within GoGuardian, sharing product feedback and insights with the Product team to inform future developments.
- Partner with internal stakeholders to quarterback customer risks and escalations, creating and executing action plans to resolve issues and enhance customer satisfaction.
The typical annual base salary range for this position, combined with variable pay, results in a total targeted earnings range of $90,000 to $100,000. The range displayed on this job posting reflects the minimum and maximum target for new hire base pay for this position and your pay will be determined by a variety of factors, including your primary work location, skills, qualifications and experience. Additional benefits information is listed on our careers page.
Please share this with your friends or co-workers who may be interested in working at GoGuardian! We have multiple openings and are always looking for talented people.
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
GoGuardian's Job Applicant Privacy Policy is located here .
#BI-Remote
