Customer Support Manager

About Peec AI

AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.

Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.

About the role

We’re looking for a Customer Support Manager to help ensure every Peec AI customer has an exceptional experience using our platform. You’ll be the first point of contact for users, answering questions, solving problems, and helping customers get the most value from Peec AI. In this role, you’ll work closely with customers, product, and engineering teams to improve support, shape onboarding, and help scale our customer experience as we grow. It’s a great opportunity for someone early in their career who enjoys helping people, learning quickly, and taking ownership in a fast-moving startup environment.

Responsibilities

Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high; Co-own our Product Documentation and Help Center and prepare drafts, screenshots & GIFs; Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams; Act as the voice of the customer, providing actionable feedback to marketing, sales, and product; Onboarding new colleagues to our support processes and helping them with day-to-day questions; Help design and scale our CX process - from improving our help center to optimizing our AI assistant and support workflows to make your own life easier every day; Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community

Requirements

2+ years of Customer Success or Support experience, ideally at a fast-growing SaaS startup; Familiarity with help desk systems and other support tools such as Intercom, Zendesk or Plain; A self-driven, AI-native problem-solver who knows how to get shit done; Clear and warm communication skills - whether over email, chat, or live calls; English and German language fluency

Nice to have

Exposure to customer support automation & reporting; Basic SEO/GEO skills and first touchpoints with tools in that space; Experience working in a high-growth, venture-backed startup environment

Benefits

Exciting and challenging work with real impact and ownership at one of Europe’s fastest-growing Series A startups; Regular team events and offsites; Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside; Paid Meal and Uber rides home when working late; One of the most beautiful office spaces and work environments in Berlin