Customer Support Team Manager
Goodlord
Wielka Brytania · SheffieldUmowa o pracęPełny etatOpublikowano 11 listopada 2026
Źródło: 
Our mission
- Two in five people in the UK rent their homes. Our mission? To be the gold standard platform for renting.
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 320+ Goodlordians across the group supporting the mission!
The Opportunity
As a Customer Support Team Manager, you’ll work alongside fellow Support Managers to oversee the day-to-day running of the Support department, ensuring we consistently meet our performance, productivity and quality targets.
You’ll lead, motivate and develop your team, building a high-performing culture focused on accountability, continuous improvement and delivering an exceptional customer experience. Using key metrics such as productivity, CSAT and quality, you’ll identify opportunities to improve performance and support your team to succeed.
You’ll also play an important role in driving the wider department forward, working closely with the Head of Support & Onboarding to improve processes, strengthen quality assurance and build a culture of knowledge sharing and continuous learning.
Why you'll love being a Goodlordian
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
What’s next?
If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!
A full job spec is available on request.
Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.
Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.
** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
No agencies please - we have tried and trusted partners we would turn to should we require support.
- Two in five people in the UK rent their homes. Our mission? To be the gold standard platform for renting.
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew Generation Rent would lead to more tenants, with higher digital expectations and we were confident we could provide a solution
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 320+ Goodlordians across the group supporting the mission!
The Opportunity
As a Customer Support Team Manager, you’ll work alongside fellow Support Managers to oversee the day-to-day running of the Support department, ensuring we consistently meet our performance, productivity and quality targets.
You’ll lead, motivate and develop your team, building a high-performing culture focused on accountability, continuous improvement and delivering an exceptional customer experience. Using key metrics such as productivity, CSAT and quality, you’ll identify opportunities to improve performance and support your team to succeed.
You’ll also play an important role in driving the wider department forward, working closely with the Head of Support & Onboarding to improve processes, strengthen quality assurance and build a culture of knowledge sharing and continuous learning.
Why you'll love being a Goodlordian
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
What’s next?
If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!
A full job spec is available on request.
Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.
Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.
** Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.
No agencies please - we have tried and trusted partners we would turn to should we require support.
