Customs Brokerage Manager

Responsibilities

Lead and oversee the customs brokerage department including the team of entry writers, ensuring that operational goals and KPIs are met; Manage the entire import clearance workflow: from customs entries and ISF filings to broker relationships, audits, billing, and client communications; Ensure compliance with all applicable U.S. customs regulations, partner government agencies, trade policies, and company SOPs; Review and improve department processes: work distribution, quality control, performance measurement and continuous improvement; Train, coach, and evaluate team members, manage staffing, workflow capacity, and performance metrics; Act as escalation point for complex or high-risk shipments, broker disputes, compliance issues, and audit findings; Partner with Sales, Operations, Finance, and Legal teams to support new account onboarding, client growth, and service delivery; Maintain and enhance customs clearance systems, reporting tools, data analytics, and entry tracking; Provide regular management reports on department performance, cost control, and compliance status

Requirements

Bachelor's degree in Business Administration, International Trade, Logistics, or a related field is preferred; Minimum 7 years of relevant experience in customs brokerage or international trade operations, including at least 2-3 years in a management or supervisory capacity; Strong expertise in U.S. customs laws and regulations (19 CFR, HTS classifications, PGAs, duty/valuation, etc.); Demonstrated leadership and team-management skills, ability to build and develop high-performing teams; Excellent analytical, problem-solving, and data-driven decision making skills; Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment; Advanced proficiency in Microsoft Excel, Word, PowerPoint; Experience with customs/brokerage systems preferred; Bilingual in Korean and English is required