The Deputy General Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values.
Responsibilities
Direct the strategic initiatives and objectives of the hotel; Manage day-to-day operations through engagement of the team; Work alongside the General Manager to oversee operations; Set guest satisfaction targets and ensure these are met, using guests' feedback and surveys; Lead from the front; Regularly inspect rooms to ensure product is to brand standard; Mentor team members undertaking in-house Learning & Development programmes; Collaborate with the local HR team to host engaging activities for the team; Host weekly operations meetings to discuss events and groups and liaise with the Meetings & Events team; Act as an ambassador for the hotel and the wider Leonardo Hotels estate
Requirements
Key people skills; Ability to get the best out of a team; Ability to inspire a vibrant team
Benefits
Special rates on Leonardo Hotel rooms across the UK & Europe; Company-wide recognition scheme with vouchers for high street shops; Talent referral scheme; Thank You Week activities; Wellbeing Calendar; Ongoing job-related training programmes with clear paths for progression; Learning Bites; Come Join Us Guest Care training; Wellbeing webinars
Wielka Brytania · Manchester
