The Director of Business Operations holds primary responsibility for managing and executing the firm's operational resilience framework, with full accountability for third-party risk management, incident response planning, business continuity and business operational reporting. This role requires both strategic oversight and hands-on execution. The director will also support key firmwide initiatives and special projects. The role establishes firmwide standards, ensures controls are robust, documented, and effective, identifies and mitigates emerging threats, and directly implements these standards, including incident triage and crisis response. Occasional work during weekends and/or holidays may be required.
Responsibilities
Take full ownership of the firm's Third-Party Risk Management (TPRM) program, leading strategy and hands-on execution; Oversee vendor supervision using a risk-based approach across the vendor lifecycle, including due diligence, onboarding, ongoing monitoring, remediation, and offboarding; Ensure vendor risk activities comply with internal policies, regulatory requirements (SEC, FINRA), and investor standards; Regularly update and maintain TPRM policies, standards and procedures; Lead the execution and enhancement of the firm's Incident Response Plan, collaborating with legal, compliance, technology and other stakeholders; Serve as primary point of contact for incidents, coordinating triage, containment, and resolution; Guide the Incident Response Team, including after-hours support; Track, report, and document incidents, conduct post-incident reviews and remediation planning, and perform root cause analysis; Own and drive the Business Continuity Planning program, including policy development, governance, annual tests, and disaster response; Lead BCP committees and engage stakeholders; Conduct business impact assessments to define recovery goals; Integrate high-risk service providers into BCP testing; Execute BCP plans during disasters, providing after-hours leadership; Continuously review and refine workflows to optimize efficiency and operational risk controls; Deliver reporting including dashboards, KPI tracking, incident summaries, and vendor risk metrics to senior leadership and committees; Maintain client-ready documentation of operational risk controls and support RFP due diligence questionnaires; Support internal/external audits, regulatory exams, and investor due diligence; Partner with Compliance on SEC and FINRA adherence and employee training; Manage one direct report and oversee vendor resources, including hiring, coaching and performance management; Support divisional business operational reporting, including Quarterly Business Reviews (QBRs); Support the Head of Transformation on high-priority firmwide initiatives and special projects
Requirements
Bachelor's degree required (Business, Economics, Information Systems, Risk Management, or related field preferred); 12+ years of business operations, internal controls, risk management, or compliance experience; Experience in real estate, asset management, financial services, or similar industries required; Experience as a people manager required; Advanced proficiency in Excel (index/match, pivot tables, advanced formulas, analytics); Familiarity with risk frameworks (e.g., SOC 2, NIST, ITGC, SOX) is preferred; Experience with Prevalent or similar platforms; Familiarity with FINRA and SEC compliance frameworks; FINRA S99 is a plus
Nice to have
Familiarity with risk frameworks (e.g., SOC 2, NIST, ITGC, SOX); Experience with Prevalent or similar platforms; FINRA S99 knowledge
Benefits
Medical, dental, and vision benefit plans; Health Savings Account with generous employer contribution; Company paid life and disability insurance; 401(k) savings plan with company match; Comprehensive paid time off including vacation days, 10 designated holidays, sick time, and bereavement leave; Up to 16 hours of volunteer time off; Up to 16 weeks of Paid Parental Leave; Ongoing professional development programs; Wellness program with monthly and quarterly prizes; Bonus compensation may be a significant part of total compensation
Stany Zjednoczone · Los Angeles
