Directors support the leadership of an account and the campaign delivery process and is a focal point of contact for senior clients. Success in this role is measured through best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Directors will use their developed leadership skills to lead and develop their teams. Google via Media Futures Group (MFG) is a bespoke media team for Google. The Google Cloud MFG EMEA team is a 40 strong team of Client Service, Strategy, Media Planning, Activation & Analytics experts who manage brand and direct response media duties for Google Cloud, Workspace & Gemini. WPP Media operates on a hybrid approach, with teams in the office around four days a week. This is a UK based role and requires individuals to have the right to work in this location.
Responsibilities
Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond; Develops and maintains a working-level understanding of assigned client's industries, company culture, and products/services; Supports the wider team in delivering an exceptional client experience during every agency interaction; Seeks opportunities to delight clients and strives to elevate all client relationships to trusted partner status; Ensures client expectations across the account are clear and defined, including frequency of status updates and milestone reviews; Assists in managing total client satisfaction, identifying any issues or barriers and escalating as necessary; Responsible for the Deliverables Register ensuring all required individual deliverable scores are recorded and communicated accordingly; Ensures that the wider team feel invested in, engaged with, cared for and are motivated to deliver their best work; Provides timely and actionable feedback to the team to aid in their development; Ensures the fun and support is brought into the day-to-day life on the account; Proactively contributes to the Essence culture including mentorship to individuals both inside and outside their team; Provide awareness and recognition for jobs well done; Engages with clients to define Actionable Briefs for tier 1 campaigns whilst maintaining oversight of the Actionable Briefs for tier 2 and tier 3 campaigns; Interrogates the work and client deliverables on tier 1 briefs on behalf of the client to ensure they exceed expectations; Provides campaign and project management leadership during the campaign lifecycle to ensure on time and on brief delivery of client work; Fosters collaboration with the Practices to ensure best in class work and ongoing innovation is delivered across the client business; Proactively anticipates and identifies potential risks, issues and opportunities, escalating to Practice Lead and CS leadership where necessary; Leads daily huddles and weekly client status meetings, casting the right team as appropriate; Providing accurate forecast figures on a monthly, quarterly and yearly basis, working closely with CFO; Able to help manage client budgets against objectives set with rest of account team; Solicits regular feedback from clients to ensure operational excellence and seeks continued improvements on work quality; Calculate the workload implication of new campaigns and feed into resource management; Nurtures organic growth opportunities across existing clients; Potential to line manage 1-3 direct reports, supporting their career growth and development within Client Services; Lead by example while motivating and coaching juniors on the team; Foster an environment for transparency and open communication; Taking ownership and directing others as needed within account team, with a key focus on delegation; Responsible for wider team set up and organogram
Requirements
Degree educated or equivalent professional experience; Proven and demonstrable experience at an Account Director+ role in media agency; Rigorous operational and timeline management; Cross-market and multi-stakeholder coordination; Strong written and verbal communication skills across all platforms; Strong organizational skills, great attention to detail and ability to Q/A work; Solid grasp of all areas of digital marketing, including deep knowledge of digital media; Ability to adhere to and meet deadlines and project manage multiple campaigns; Superb client relationship and management skills; Proven problem solving skills and ability to think outside of the box for creative solutions; Ability to work independently and collaborate in a team environment; Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills; Strong financial management skills, demonstrating an ability to manage campaigns to budget and margin forecasts and identify financial risks
Nice to have
A background working with large Brand, DR and/or B2B media campaigns
Benefits
Competitive medical insurance; Group retirement plans; Vision and dental insurance; Significant paid time off; Preferential partner discounts; Employee mental health awareness days; Access to employee resource groups; Access to extensive global WPP Media & WPP networks for professional development
Wielka Brytania · London
