Directors support the leadership of an account and the campaign delivery process and is a focal point of contact for senior clients. With previous proven and demonstrable experience and success at at least an Associate Director level, success in this role is measured through the lens of: best in class work, a delighted client, happy and motivated internal teams, profitable revenue for the agency, and account growth. Directors will use their developed leadership skills to lead and develop their teams.
Responsibilities
Point of contact for clients ensuring client satisfaction is maintained throughout the campaign lifecycle and beyond; Develops and maintains a working-level understanding of assigned client's industries, company culture, and products/services; Ensures client expectations across the account are clear and defined; Responsible for the Deliverables Register; Ensures the wider team feel invested in, engaged with, cared for and motivated; Provides timely and actionable feedback to the team to aid development; Proactively contributes to the Essence culture including mentorship; Engages with clients to define Actionable Briefs for tier 1 campaigns and oversees tier 2 and tier 3 briefs; Provides campaign and project management leadership to ensure on time and on brief delivery; Fosters collaboration with the Practices to deliver best in class work and innovation; Proactively anticipates and identifies risks, issues and opportunities; Leads daily huddles and weekly client status meetings; Provides accurate forecast figures on a monthly, quarterly and yearly basis, working closely with CFO; Helps manage client budgets against objectives; Solicits regular client feedback and seeks continued improvements on work quality; Calculates the workload implication of new campaigns and feeds into resource management; Nurtures organic growth opportunities across existing clients; Leads and develops teams, lead by example and foster transparency and open communication
Requirements
Degree educated or equivalent professional experience; Proven and demonstrable experience at an Account Director+ role in media agency; Rigorous operational and timeline management; Cross-market and multi-stakeholder coordination; Strong written and verbal communication skills across all platforms; Strong organizational skills, great attention to detail and ability to Q/A work; Solid grasp of all areas of digital marketing, including deep knowledge of digital media; Ability to adhere to and meet deadlines and project manage multiple campaigns; Superb client relationship and management skills; Proven problem solving skills and ability to think outside of the box; Ability to work independently and collaborate in a team environment; Detail oriented, responsive, deadline-driven with strong quantitative reasoning skills; Strong financial management skills, including managing campaigns to budget and margin forecasts and identifying financial risks; Potential to line manage 1-3 direct reports
Nice to have
A background working with large Brand, DR and/or B2B media campaigns
Benefits
Competitive medical insurance; Group retirement plans; Vision and dental insurance; Significant paid time off; Preferential partner discounts; Employee mental health awareness days; Employee resource groups; Growth and development opportunities across the WPP Media and WPP networks
Wielka Brytania · London
