Director - Culture, Ethics & Compliance

The Employee Relations Director (Director Ethics & Compliance) plays a key role in implementing the North America employee engagement and employee retention strategies by focusing on employee relations, policy interpretation and application, performance improvement, and employee investigations and interventions. Reporting to the Sr. Director, Culture, Ethics & Compliance will serve as a subject matter expert and primary contact for employee concerns, investigations, grievances, and performance improvement plans across the organization.

Responsibilities

Manages investigations and provides counseling on routine and/or complex inquiries and matters such as employee harassment and conflict, worker complaints and grievances, and workplace accommodations; Stays up to date on current and new company policies and assists with roll-out and downstream impact; Facilitates training related to policies and programs as needed; Interprets and applies relevant U.S. laws and regulations to negotiate and resolve labor agreements, conflicts, and disputes; Engages and consults with internal legal counsel as appropriate; Maintains documents and records for contract negotiations with employee and labor organizations; Assists in recordkeeping related to employee corrective actions, grievances, terminations, and transfers; Tracks metrics on employee compliance, behavioral policy abuse and employee relations trends and recommends solutions; Maintains advanced proficiency with documentation processes for performance improvement records and assists with performance evaluations; Proactively partners with leadership to revise and deliver corrective action plans; Influences stakeholders using interpersonal and communication skills, cultural competence, and balanced conflict resolution; Performs, evaluates, and analyzes exit interviews to suggest improvements to leadership; Performs other duties as assigned

Requirements

12+ years' experience in legal compliance, Internal Investigations, employee relations, labor relations or related field; Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint); Maintains confidential and sensitive information; Thorough understanding of laws, regulations and guidelines related to HR, employee relations, and negotiations; Exceptional interpersonal, data analysis, conflict resolution, written and verbal communication skills; Effective time management, cultural competence, operational agility, and natural problem-solving abilities; Ability to travel as needed, up to 30%

Nice to have

Master's degree in Business Administration, Human Resources, Industrial-Organizational Psychology or related field; Experience with employee relations and labor relations within a distribution center or retail environment; Experience with Ethics Hotline (e.g. NAVEX EthicsPoint, CaseIQ); Formal investigation and interviewing training/experience (e.g. law enforcement)