Director, Customer Support
Crusoe
Irlandia · DublinUmowa o pracęPełny etatOpublikowano 31 października 2026
Źródło: 
Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role
As the Director of Customer Support, you will be instrumental in expanding Crusoe's growing Customer Support organization and driving the adoption of Crusoe Cloud. This leadership role demands a strategic thinker who can develop and execute comprehensive account playbooks, ensuring quarter-over-quarter growth. This role requires a leader who is technical, comfortable getting hands on with issues, and confident joining customer calls when needed.
You will build and manage a high-performing support team, fostering a culture of technical excellence and customer advocacy. You will partner closely with engineering, SRE, product, and operations teams to improve reliability, enhance support workflows, and deliver validated, production ready infrastructure to customers.. We’re looking for someone who has built support organizations at scale, implemented support procedures, and knows how to operate in a fast paced, high growth environment.
Benefits
Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being, including pension contributions, private health and dental insurance, income protection, life assurance, and more.
Compensation
Compensation will be paid as a salary or hourly. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.
We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.
If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.
About This Role
As the Director of Customer Support, you will be instrumental in expanding Crusoe's growing Customer Support organization and driving the adoption of Crusoe Cloud. This leadership role demands a strategic thinker who can develop and execute comprehensive account playbooks, ensuring quarter-over-quarter growth. This role requires a leader who is technical, comfortable getting hands on with issues, and confident joining customer calls when needed.
You will build and manage a high-performing support team, fostering a culture of technical excellence and customer advocacy. You will partner closely with engineering, SRE, product, and operations teams to improve reliability, enhance support workflows, and deliver validated, production ready infrastructure to customers.. We’re looking for someone who has built support organizations at scale, implemented support procedures, and knows how to operate in a fast paced, high growth environment.
Benefits
Crusoe also offers a competitive benefits package designed to support financial security, health, and overall well-being, including pension contributions, private health and dental insurance, income protection, life assurance, and more.
Compensation
Compensation will be paid as a salary or hourly. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
