The Director of Investor Relations & Operations owns the investor experience after commitment: onboarding, capital calls, statements, tax and legal obligations, and the fund administrator relationship. The role gives the department its first senior investor operations lead in the US. Faropoint is a vertically integrated industrial real estate investment manager focused on last-mile, small-bay warehouses across 16 US markets.
Responsibilities
Own the capital call and distribution cycle across all vehicles, from sources and uses through notices, funding, and reconciliation, with Fund Finance and the fund administrator; Prepare and review sources and uses for closings, acquisitions, and capital calls; Coordinate fund openings, subsequent closings, equalization, and finder agreements with Capital Development, Legal, and Finance; Run onboarding for new commitments: subscription documents, KYC and AML, accreditation, and tax forms (W-9, W-8, FATCA, and CRS); Move onboarding to a fully electronic process, with clear handoffs from Capital Development at commitment; Track and deliver LPA and side letter obligations for every investor, including reporting rights, MFN elections, and notice requirements; Coordinate K-1 delivery, withholding, and investor tax inquiries with the Director of Tax and outside advisors; Partner with Legal & Compliance on investor-facing regulatory requirements and audit requests; Manage the fund administrator relationship: service levels, review of capital account statements, and escalations; Deliver investor statements and quarterly reporting on schedule, with Fund Finance and the Product Strategy & Research team; Respond to investor operational requests and support operational due diligence (ODD) reviews with Product; Set investor operations standards, controls, and process documentation for the department; Own re-up and investor satisfaction targets for the existing LP base: above 100% re-up for institutions and above 85% for high-net-worth investors; Help design and adopt the department's investor platform in 2027, connecting the CRM (Salesforce), the investor portal, and document and knowledge systems
Requirements
6–10 years in fund operations, investor relations operations, or fund administration at a private equity or real estate investment manager, or at a fund administrator serving one; Direct ownership of capital calls, distributions, and capital account statements for closed-end funds; working knowledge of waterfalls and equalization; Experience with institutional LPs, including US public pension funds, and with LPAs, subscription documents, and side letters; Fluency in investor tax and regulatory documentation: K-1s, W-8 and W-9, FATCA, CRS, and KYC and AML; Experience managing a fund administrator and coordinating across Finance, Legal, Tax, and fundraising teams; Advanced Excel; Salesforce or a comparable CRM; investor portal experience; Precise, organized, and calm under deadlines; writes clearly to investors and internal teams; Bachelor's degree in finance, accounting, or a related field
Nice to have
CPA or CFA; Real estate fund experience preferred
Benefits
Discretionary bonus; competitive healthcare benefits; unlimited PTO; 401k match
Stany Zjednoczone · Hoboken
