Gigaton is building autonomous AI control and optimisation systems that run heavy industrial plants (such as cement, steel and glass) more efficiently, stably and with lower emissions. This role leads the Solutions team, the engineers who get the product live in industrial customers' plants, and aims to make every deployment faster, better and more reliable. The role reports to Noah Miller, COO, and is based in London, at least 2 days a week in the office, with about 25% travel to customer plants. The interview process includes a first call with the Talent team, interviews with the COO and CEO, a work sample day, an Operating Principles interview, and references.
Responsibilities
Lead the Solutions team of solutions engineers and two team leads, and grow the team; Be accountable for every deployment run and act as the senior escalation route for the team and customers; Coach solutions engineers and leaders as they own deployments and customer relationships; Step in personally when a plant needs it; Work with Product, Machine Learning and Engineering to decide what goes back into the core product; Take Gigaton from 9 plants live to 50 by 31 December 2027; Cut time from signed contract to end of evaluation to 8 weeks; Balance timelines with passing evaluations and pause plants that are not ready; Design and grow the team needed to deliver 50 plants; Give every plant a clear owner and escalation route; Set up post-sales handling with the sales leader, including model upkeep, support, retraining and expansion contracts
Requirements
Have deployed early AI product into business customers, hands-on and alongside engineers; Have turned bespoke work into repeatable product and can show numbers on faster deployments with fewer people; Have earned the trust of customer leaders from site head up to executive level and been their escalation point; Have grown a delivery team, including hiring and performance management, and designed the team's structure as it grew; Coach who can still step in hands-on; Agree what success means with a customer before starting and prove it with numbers; Notice early signs of trouble and raise them with urgency; Happy to travel to plants worldwide, about a quarter of the time and more in the first few months
Nice to have
Have managed managers, or grown an engineer into a team lead; Have worked in a forward-deployed or deployment strategist model, where small teams embed with customers; Have set up post-sales or account management for a B2B product; Have deployed software into physical operations such as plants, factories, utilities, energy assets or similar; Care about decarbonising energy intensive industries
Benefits
Equity in the company through share options; Flexible working; 30 days of holiday plus bank holidays; Generous pension scheme; Visa sponsorship available if required
Wielka Brytania · London
