Director of Housekeeping

A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the Hyde Park neighborhood of Austin, the property is the first luxury hotel & social members club of its kind in the city, blending intimacy and character with heritage and the independent spirit of Austin. Boasting 53 spacious rooms and suites, including a collection of five signature suites, the hotel offers a residential-style experience brimming with charm. Amenities include a dramatic 50-foot oval swimming pool, The Spa Suite, Wellbeing by Auberge, a state-of-the-art fitness studio, and distinct dining and drinking venues, including Lutie’s Garden Restaurant, the Estate’s signature restaurant. Expansive indoor and outdoor event space includes the picture-perfect Chapel with over 1,600 square feet of indoor space and 3,000 square feet of outdoor space. Commodore Perry Estate offers an authentic Austin provenance that invites guests to dine and celebrate in contemporary style.

For more information: auberge.com/commodore-perry

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The Director of Housekeeping provides strategic leadership for all housekeeping operations throughout The Estate, ensuring every guest room, residence, public space, and heart-of-house area reflects the exceptional standards of Auberge Collection. This role is responsible for developing departmental strategy, financial performance, operational excellence, and a culture of genuine hospitality while leading, coaching, and inspiring a high-performing leadership team. Working closely with departments across the hotel, the Director of Housekeeping plays a critical role in delivering the highest standards of luxury hospitality, creating exceptional experiences for both guests and residence owners, and continuously elevating quality, efficiency, and service throughout the property.

Responsibilities

Provide strategic leadership for all housekeeping operations, ensuring guest rooms, residences, public spaces, and heart-of-house areas consistently reflect the highest standards of luxury hospitality.; Develop departmental goals, operating strategies, SOPs, training programs, and quality standards that support operational excellence and exceptional guest experiences.; Ensure guestrooms, residences, and accommodations for Notable Guests and VIP arrivals are meticulously prepared, personalized, and aligned with guest preferences and luxury service expectations.; Partner with the Hotel Manager, Director of Front Office and department leaders to optimize daily operations, room readiness, interdepartmental collaboration, and the overall guest experience.; Train, coach, and develop leaders and team members while fostering a culture of engagement, recognition, accountability, and professional growth.; Monitor guest feedback, quality audits, and service recovery opportunities, implementing strategies that continually enhance cleanliness, presentation, and guest satisfaction.; Drive departmental performance through operational excellence, financial stewardship, labor management, productivity, and team engagement.; Develop and manage departmental budgets, forecasts, staffing plans, and operational strategies that align labor resources with occupancy and business demands.; Analyze operational and financial performance metrics to identify trends and implement continuous improvement initiatives.; Oversee housekeeping operations for residences, laundry services, inventories, purchasing, vendor relationships, and departmental resources to ensure operational readiness and fiscal responsibility.; Establish and maintain quality assurance programs through inspections, audits, coaching, and compliance with Auberge Collection standards, safety regulations, and applicable laws.; Lead departmental planning for special projects, deep cleaning initiatives, renovations, and pre-opening or capital improvement activities while partnering with Engineering to support preventative maintenance programs and room readiness.; Support hotel emergency procedures and business continuity plans, ensuring departmental preparedness and operational resilience.; Champion innovation, sustainability, and best practices that enhance operational efficiency, environmental responsibility, and the overall guest experience.

Requirements

3-5 years of progressive housekeeping leadership experience within a luxury hotel or resort environment strongly preferred.; Demonstrated ability to communicate effectively, providing clear, concise, and professional direction.; Strong passion for delivering exceptional guest experiences and maintaining the highest standards of luxury hospitality required.; Proven leadership skills with the ability to motivate, coach, and develop high-performing teams.; Strong organizational, financial, and problem-solving abilities, with exceptional attention to detail required.; Experience with budgeting, labor management, inventory control, and operational planning required.; Proficiency with property management systems, housekeeping technology, and Microsoft Office Suite.; Ability to work flexible schedules, including evenings, weekends, and holidays as needed.