Director of Operations Support

The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives. The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes.

Responsibilities

Build, lead, and develop high-performing teams through Managers and Leads; Establish clear expectations, accountability, and performance standards; Foster a culture of collaboration, ownership, and continuous improvement; Coach and develop leaders to strengthen team capability and execution; Support organizational planning, succession development, and team growth; Make operational decisions that impact team performance, program execution, and cross-functional outcomes; Translate strategic goals into clear priorities, plans, and deliverables; Ensure initiatives are implemented effectively and deliver intended results; Balance competing priorities and adjust plans to meet evolving business needs; Drive accountability for execution and outcomes across teams; Oversee implementation of key operational initiatives and programs across the portfolio; Ensure initiatives are delivered on time, with high quality, and aligned to business objectives; Lead mid- to large-scale projects, ensuring successful execution and adoption; Maintain visibility into progress, risks, and dependencies across workstreams; Lead cross-functional efforts to drive alignment and execution of key initiatives; Collaborate closely with senior leadership to align priorities and achieve strategic goals; Foster a culture of collaboration and teamwork across functions; Influence decision-making and ensure coordination across stakeholders; Serve as a key escalation point for complex, cross-functional challenges; Ensure consistent, efficient execution of operational processes, tools, and workflows; Identify and seize opportunities to enhance organizational performance, efficiency, and scalability; Drive initiatives that improve workflows, systems, and operating models; Establish and reinforce best practices across teams and functions; Lead change management efforts tied to new processes, tools, and programs; Align team resources, workloads, and priorities to support business objectives; Partner with senior leadership on budget planning and resource allocation; Ensure effective utilization of resources across teams and initiatives; Adjust resource allocation to meet shifting priorities and operational demands; Oversee performance metrics, reporting, and outcomes across teams and programs; Use data and insights to inform decisions, identify opportunities, and improve results; Monitor trends, risks, and performance gaps, taking proactive action as needed; Provide regular updates, insights, and recommendations to senior leadership

Requirements

8–10+ years of experience in operations, real estate, consulting, or a related field; Proven experience leading Managers and overseeing multiple teams or functions; Demonstrated ability to make sound operational decisions aligned with strategic objectives; Experience managing resources, budgets, and cross-functional priorities; Strong leadership, communication, and stakeholder management skills; Proven track record of building high-performing teams and driving operational improvements; Strong analytical and problem-solving capabilities; Bachelor's degree required

Benefits

Competitive base salary plus annual bonus; 25% Rent Discount available; Medical, dental, vision, and life insurance options available; HSA with company sponsored contributions; FSA (traditional and dependent care FSA); Short and long-term disability paid by the company; 401(K) plus company contributions; Paid Vacation, 11 Paid Holidays, and Paid Sick Time; Tuition Assistance Program; Commuter Benefits and Pet-Insurance; Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums; Paid parental leave of up to 16 weeks following the birth or adoption of a child; Consumer discounts from various products and services; 15 hours of paid time annually to give back to your community; Opportunities for professional development and career growth including leadership training and performance improvement courses