Duty Manager

The Duty Manager will direct the strategic initiatives and objectives of the Leonardo Hotel Middlesbrough, as well as manage day-to-day operations through the engagement of the team. The role is part of the Leonardo community of over 55 hotels across the UK & Ireland.

Responsibilities

Direct the strategic initiatives and objectives of the hotel; manage day-to-day operations through engagement of the team; create memorable moments for guests in line with company and hotel service standards; collaborate closely with other departments within the hotel; act as an ambassador for your hotel and the wider Leonardo Hotels estate; support the senior operational team; supervise day-to-day hotel operations; ensure every stay is extra special; inspire the team to exceed guests' expectations; greet guests and motivate the team to deliver great hospitality; support other managers with interviews and recruitment; coach and train new starters; collaborate with the local HR team to host engaging team activities

Requirements

Strong operational knowledge with the ability to work across departments as required; strong background in Food & Beverage; excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly; versatility; great at getting stuck in and thriving in a fast-paced environment

Nice to have

Preferably have experience working in a branded hotel or restaurant

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe; company-wide recognition scheme with vouchers for high street shops; talent referral scheme; Thank You Week activities; Wellbeing Calendar; ongoing job-related training programmes with clear paths for progression; regular Learning Bites; 'Come Join Us Guest Care' training; Wellbeing webinars