Duty Manager

The Duty Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel.

Responsibilities

Direct the strategic initiatives and objectives of the hotel; manage day-to-day hotel operations through engagement of the team; create memorable moments for guests in line with company and hotel service standards; collaborate closely with other departments within the hotel; act as an ambassador for your hotel and the wider Leonardo Hotels estate; supervise day-to-day hotel operations; ensure every stay is extra special; inspire a vibrant team to exceed guests' expectations; get out and about in the hotel, greeting guests and motivating the team; support other managers with interviews and recruitment; coach and train new starters; manage conflicts or complaints; collaborate with the local HR team to host engaging activities for the team

Requirements

Strong operational knowledge; ability to work across departments as required; excellent problem-solving skills; confidence to manage conflicts or complaints seamlessly; versatility; great at getting stuck in; thrives on the fast-paced nature of Hospitality

Nice to have

Preferably have experience working in a branded hotel or restaurant

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe; company-wide recognition scheme with vouchers to spend on high street shops; talent referral scheme; Thank You Week; Wellbeing Calendar; ongoing job-related training programmes with clear paths for progression; Learning Bites; 'Come Join Us Guest Care' training; wellbeing webinars