Duty Manager

The Duty Manager will direct the strategic initiatives and objectives of the hotel and manage day-to-day operations through the engagement of the team. The role involves supervising daily hotel operations, ensuring every stay is special, inspiring the team to exceed guests' expectations, and acting as an ambassador for the hotel and the wider Leonardo Hotels estate. The role involves a mixture of early and late shifts, as well as weekends.

Responsibilities

Direct the strategic initiatives and objectives of the hotel; manage day-to-day hotel operations through engagement of the team; create memorable moments for guests in line with company and hotel service standards; collaborate with other hotel departments; act as an ambassador for the hotel and the Leonardo Hotels estate; support the senior operational team; supervise day-to-day operations; greet guests and motivate the team to deliver great hospitality; support other managers with interviews and recruitment; coach and train new starters; host engaging team activities with the local HR team

Requirements

Strong operational knowledge; ability to work across departments as required; excellent problem-solving skills; confidence to manage conflicts or complaints seamlessly; versatility; enjoys getting stuck in and thrives in a fast-paced environment; flexibility to work a mixture of early and late shifts, as well as weekends

Nice to have

Preferably experience working in a branded hotel or restaurant

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe; company-wide recognition scheme with vouchers for high street shops; talent referral scheme; Thank You Week; Wellbeing Calendar; ongoing job-related training programmes with clear paths for progression; regular Learning Bites; Come Join Us Guest Care training; Wellbeing webinars