We are hiring an EMEA Solution Engineering Manager to lead a team of Solution Engineers focused on the Observability domain. You will coach a high-performing pre-sales team, partner closely with Sales leadership, and help customers across EMEA adopt the Snowflake AI Data Cloud to unify and analyze their observability data at scale.
Responsibilities
Recruit, hire, develop, and retain a high-performing team of Sales Engineers across the region; Set clear performance expectations, conduct regular 1:1s, and foster a culture of technical excellence and accountability; Coach team members on discovery, demo methodology, proof-of-concept execution, and competitive positioning; Build career development plans and create a pipeline of future SE leaders; Partner with Regional Sales Directors to develop and execute regional go-to-market plans for the observability portfolio; Drive technical win rates by ensuring impactful discovery, compelling demonstrations and successful proof-of-value engagements; Own the regional presales operating cadence: deal strategy sessions, execution alignment and resource allocation; Engage directly with strategic and enterprise accounts as an executive technical sponsor; Lead or support high-stakes customer presentations, architecture workshops, and executive briefings; Translate customer requirements into product feedback and influence the observability product roadmap; Stay current on competitive landscape (Datadog, Splunk, Dynatrace, Grafana/Elastic, New Relic) and arm the team with differentiated positioning; Work closely with Product, Engineering, Customer Success, and Professional Services to ensure seamless handoffs and customer outcomes; Collaborate with Marketing on field events, webinars, and thought leadership content specific to observability; Partner with Snowflake core presales teams to identify cross-sell and upsell opportunities where observability complements existing Snowflake deployments; Align with enablement teams to ensure the SE organization is trained on new features, integrations, and use cases
Requirements
8+ years of experience in solution engineering, sales engineering, or technical pre-sales, with experience in data platforms, cloud, or observability technologies; 2+ years of experience leading or mentoring technical teams in a pre-sales or customer-facing capacity; Strong understanding of observability concepts, including logs, metrics, traces, and the modern monitoring landscape; Hands-on experience with cloud data platforms and SQL, with the ability to speak credibly to both practitioners and executives; Experience selling or implementing technical solutions to enterprise customers across EMEA; Excellent communication and stakeholder management skills, with fluency in English; Ability to travel across the EMEA region as needed
Nice to have
Direct experience with observability platforms such as Datadog, Splunk, Dynatrace, New Relic, Grafana, or; Strong, direct experience with modern AI solutions, especially the ones related to observability and monitoring; Background in running proof-of-value / proof-of-concept programs at scale; Familiarity with the Snowflake AI Data Cloud, Snowpark, Streamlit, or Cortex; Experience with leading observability tools such as Datadog, Splunk, Grafana, or Elastic; Background in migrating large-scale telemetry or machine data workloads to a cloud platform; Additional European language skills
Wielka Brytania · London
