As an Engineering Manager, Client Services at Fanatics Betting & Gaming (FBG), you'll lead engineers within the Sportsbook Client team—an innovative, culturally driven group powering the rapidly growing Fanatics Sportsbook app. The team owns the core customer experience, from showcasing markets, events, and player statistics to rendering highly dynamic, real-time data. Together, we build features that elevate performance, usability, and engagement, driving customer loyalty through an exceptional user experience. You are expected to partner with product and design leadership to shape strategy, optimize engineering processes, remove blockers, and foster a culture of accountability, continuous improvement, and technical excellence. You play a key role in growing engineering talent, driving delivery rigor, and ensuring your team consistently executes against business commitments.
Responsibilities
Hire, retain, and develop strong engineers, providing regular actionable feedback, coaching, and clear career growth plans; Lead team execution and delivery planning, ensuring clear ownership, proactive risk management, and consistent velocity against business commitments; Partner closely with product, design, and technical leadership to prioritize work, align team roadmaps with business strategy, and balance feature delivery with technical debt; Establish team norms, rituals, and operational rhythms that support high performance, psychological safety, continuous learning, and effective cross-team collaboration; Guide architectural decisions and technical quality standards on the team, acting as a technical soundboard and player-coach without needing to be the primary author of design specs or code; Drive operational health, system reliability, and observability for team-owned services and client applications, including participating in incident escalation management and post-incident reviews; Optimize sprint planning, grooming, story pointing, and retrospectives to scale practices and improve delivery metrics across client engineering initiatives; Guide teams in operational best practices, actively raising the bar for observability, reliability, and system resilience; Improve the team's processes and response rhythms for handling high-pressure situations, scope changes, or production incidents; Develop, test, document, and deploy high quality software into production; Develop a fundamental understanding of our industry, product, feature set and roadmap; Work closely with our product team, design, and other internal stakeholders to make technology decisions that grow and improve our products; Participate in an on-call rotation to address urgent issues outside business hours and contribute to app enhancements and operational efficiency (OE) by troubleshooting and resolving application-related problems; Escalate when tasks or projects hit roadblocks; Be open to occasional travel to Fanatics offices and other locations for conferences, events, meetings, and team-building activities
Requirements
7+ years of software engineering experience with 2+ years of direct engineering management or technical leadership experience managing software engineers; Demonstrated experience hiring, mentoring, and growing engineering talent, building high-performing, inclusive teams; Strong technical foundation in mobile or client-service systems, with sufficient architectural depth to evaluate designs, guide trade-offs, and support engineering best practices; Proven track record of managing delivery plans, unblocking engineers, and driving operational rigor and quality in an Agile/Scrum environment; Team-first mentality, with a willingness to do what it takes to get the job done and a desire to strive for better; Able to effectively communicate complex technical subjects to a variety of audiences (engineers, technical leaders, marketing and operations teams, non-technical functional leaders); Familiar with Agile software product delivery and SCRUM methodology; Thrives in a high-growth environment where priorities evolve regularly and decisions are made quickly; Able to effectively work cross-functionally within an enterprise environment; A Bachelor's degree, or professional certification, or a combination of education and experience
Nice to have
Experience designing and building backend services using Spring Boot or similar Java frameworks; Experience working in large-scale distributed systems and event-driven architectures; Exposure to cloud infrastructure (e.g., AWS, GCP), CI/CD pipelines, and observability tools; Familiarity with functional programming paradigms and actor-based concurrency frameworks like Apache Pekko (or Akka)
Stany Zjednoczone · New York
