Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. As an Enterprise Success Manager at Mistral, you own what happens to our most strategic enterprise accounts after the build: you make deployed AI stick in real workflows, keep production ARR healthy, defend renewals, and source the expansion signals Sales closes. Candidates may join on an Adoption track or an Operational track.
Responsibilities
Own the customer success and value plan for each account, including objectives, stakeholders, deployed use cases, commitments and risks; Establish an operating cadence with customer sponsors, business owners, IT and delivery teams and lead success reviews; Define baselines and track outcomes such as adoption, customer satisfaction, operational health and business impact; Understand how each customer's deployment model affects available products and use cases and validate specifics with technical teams; Identify practical implications of deployment choices and translate constraints into an actionable adoption plan; Spot risks early and coordinate Solutions, Product, Engineering or Support owners to resolve them; Help customer teams move from delivered use cases to regular, effective use; Coordinate onboarding, training, product updates and enablement, and develop customer champions and train-the-trainer motions; Prepare the transition from delivery to run, clarifying operational ownership, support and escalation paths; Own the renewal motion and track and improve account NRR; Identify new use cases and expansion opportunities and share them with the account team; Lead business reviews with the account team; Gather and qualify customer feedback and route it to the right owner; Create playbooks, success plans, handover practices and measurement approaches; Dedicate roughly a fifth of time to protected, rotating build time
Requirements
5+ years of experience in customer-facing roles, such as Customer Success, Delivery/Implementation, or Solutions Consulting, ideally in a technical AI or SaaS environment; Experience owning outcomes for enterprise customers of technical products or deployed solutions, focused on adoption and commercial outcomes (retention, renewal, expansion); Strong technical fluency in enterprise deployment models (on-premises, VPC, serverless) and their implications for features, telemetry, upgrades and security reviews; Ability to engage credibly with architects, engineers, IT and security teams and translate technical trade-offs into business implications for executives and users; Strong ownership and builder energy, with experience creating structure or improving processes in ambiguous environments; Excellent communication, stakeholder management and execution skills; Analytical and commercially minded, able to define success metrics, assess customer health and carry renewal and NRR accountability; Fluent English; professional French strongly preferred
Nice to have
Experience with AI, machine learning, data platforms or complex enterprise software, including production deployments in regulated or security-sensitive environments; Experience working alongside deployment, engineering or professional services teams on custom use cases, and the transition from implementation to ongoing operation; Experience building adoption, change-management or customer education programs across large organizations; Experience at a forward-deployed, solutions-led company
Benefits
Comprehensive benefits package designed to support well-being, growth and work-life balance; Healthcare coverage; Parental leave; Retirement plans; Relocation support; Wellness programs; Meal and transportation allowances; Other location-specific perks (vary by country)
Holandia · Amsterdam
