Field Team Leader

This managerial role supports field work activities enablement and administration, targeting data-driven field methodology compliance and quality data collection validations based on QCT Analyst insights. This role includes team management responsibilities.

Responsibilities

Auditor support (phone, chat with auditors); Visit planning activities and household visit re-assignments; FW progress monitoring; Conduct physical household checks/controls (including alternative checks during extraordinary periods) if required by QCTE/Country Lead/Dsci or other stakeholders; Panel controls and data checks; Special projects coordination and status; Field methodology compliance and quality collection maintenance; Monthly/weekly quality action plans alignment; On-the-ground action driven by insights and periodic reports; Report action points feedback and status to Delivery Leader and QCT Analyst; Resource management (hiring, interviews, resignation, related paperwork, performance check-ins, 1-on-1 with team, planning); KPI monitoring and compliance; Provide on-the-job training and ad-hoc coaching of auditors; Hardware management (device preparation for auditors); Data analyses and ensuring good quality of team data

Requirements

Proficiency in local language of markets in scope; Professional maturity in relation to others and to work, enabling effectiveness while dealing with pressures and difficulties of a dynamic work environment; Ability to come to an understanding of a situation, task, problem, or opportunity; Proficiency in collaboration tools (MS Office, Excel, Power BI, Data Analytics); Travel locally within urban and rural areas in South Africa; Location: Eastern Cape

Nice to have

College degree; English proficiency; Knowledge of Field Audit Methodology, tools and processes

Benefits

Flexible working environment; Volunteer time off; LinkedIn Learning; Employee Assistance Program (EAP)