• Ensures delivery and development of SSC services, meeting SLAs, KPIs, and customer satisfaction goals.
• Manages budget, cost efficiency, and delivers measurable value (cost savings, productivity improvements).
• Handles service issues, incidents, and escalations with minimal business impact.
• Prepares and communicates service performance reports to senior management and clients.
• Maintains strong customer and vendor relationships, resolving operational disputes as needed.
• Ensures compliance with audit, regulatory, and internal standards, managing operational risks.
• Drives continuous improvement initiatives to enhance service quality, efficiency, and cost control.
• Acts as the main point of contact for service delivery, overseeing communication and client relationships.
• Supports onboarding and transition of new services, including post‑implementation reviews.

• 5+ years of experience in service management, operations, or business process outsourcing, ideally including team leadership or managerial responsibilities.
• Proven track record of delivering services in line with SLAs and customer satisfaction targets.
• Strong knowledge and hands‑on experience across finance processes.
• Experience in managing and developing client relationships.
• Fluent English, both spoken and written.
• Ability to build strong, trust‑based relationships with clients and internal stakeholders.
• Capability to foster a culture of performance, accountability, and continuous improvement.

• Hybrid model of work (2/3 days per week in the office)
• Contract of employment
• Annual bonus
• Private medical care
• Life insurance
• Sport card 

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.