Fitness Manager

Reporting to the District Fitness Manager, the Fitness Manager will spend time in the club working on the floor, setting appointments, and building relationships with the members while selling training packages and developing their team of personal trainers to do the same. Position Purpose: Build a cohesive Personal Training (PT) team, ensure they have a healthy pipeline of clients, and that those clients and other members are receiving exceptional fitness experience.

Responsibilities

Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds goals for new personal training agreements, client retention, and overall revenue generation; Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience; Hire, train, schedule, and supervise staff members, including Personal Training Managers, Assistant Fitness Managers and Personal Trainers; Manage the payroll process for Assistant Fitness Managers and personal trainers; Effectively communicate goals, expectations, and procedures to other department leaders and staff members; Ensure all fitness staff have appropriate certifications and training such as CPR, First Aid, and personal trainer certifications; Provide constructive feedback to staff members on their performance; Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly; Engage with members in a friendly and approachable manner, actively listening to their needs and concerns; Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols; Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas; Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions

Requirements

2 years of management experience; 3-4 years of customer service experience; Strong communication skills, both verbally and in writing, for interacting with members, personal training clients, employees, management, and vendors; Excellent relationship building and influencing skills with people at all levels and in all functions; Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record-keeping skills; Excellent MS Office skills; Embraces EōS Fitness Core Values; Must successfully pass background check; CPR certification required within 30 days of hire; Must have valid PT certification; Previous sales experience required; Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public; Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports from a computer database or email system; Ability to bend routinely and repetitively to lift more than 40 lbs

Nice to have

Personal Training sales experience is highly preferred; Prior experience or strong interest in the fitness industry; Fitness/personal training management experience

Benefits

A highly energetic and collaborative team; A management team that cares about your professional development; Free membership for you and one plus one family member; Discounted Personal Training and merchandise, including supplements; Employee referral program; Daily Pay offered, access to funds before payday; Competitive pay plus vacation, holiday, and sick pay (based on eligibility of tenure and full-time vs. part-time employment); Group Health, dental, vision, Supplemental Life, and Employee Assistant Program (based on eligibility); 401(k) with Company matching (based on eligibility); Personal education growth options with Sophia Learning; Variable income opportunities including commission and bonus; Post training increase