Utilizes unique design aesthetic and signature style to create beautiful floral arrangements. Promotes sales, fulfills orders, and ensures top-tier customer service. Responsible for all aspects of the floral department, which includes everything from small floral bouquets and deliveries to large-scale events and consultations. Manages the floral department, leads and trains partners, and maintains department profitability.
Responsibilities
Manages the floral department, leads and trains partners, and maintains department profitability; Utilizes unique design aesthetic and signature style to create beautiful floral arrangements; Promotes sales, fulfills orders, and ensures top-tier customer service; Carries out management responsibilities including training and developing partners, planning, assigning, and directing work, scheduling, addressing complaints, and resolving problems; Works with upper management to interview, hire, appraise, reward, and discipline partners; Reviews historical data to predict future sales from ads and promotions; Manages inventory using item management processes to ensure satisfactory in-stock levels; Reviews profit and loss, sales, shrink, and labor data and reports issues to upper management; Accountable for floral sales, labor, and meeting financial and profitability objectives; Provides consultations to customers regarding price and type of floral arrangements, from small-scale to large-scale events; Negotiates and provides estimates where applicable; Oversees the cutting, cleaning, storage, and maintenance of plants and flowers; Leads planning, ordering, and sourcing of products to ensure in-stock conditions and inventory control; Builds product displays for special events, holidays, and promotions; Monitors and manages department shrink; Promotes sales and services within the community; Travels to off-site locations to design and set up arrangements for weddings and other special events; Oversees and participates in scheduling and delivery of floral arrangements; Works alongside the catering and bakery departments to provide package estimates for floral set-ups; Works closely with the marketing department on floral promotions; Makes procurement recommendations to category management; Provides friendly, customer-service-oriented assistance and addresses customer complaints in a timely manner; Maintains a clean, safe and sanitary working environment
Requirements
High school Diploma or GED required; Four or more years of related experience, or an equivalent combination of experience and/or higher education required; Minimum of 18 years of age required; Partners must be 21 years of age or older to drive for Company business; Advanced knowledge of floral department operations; Strong knowledge of flowers, handling, and design techniques required; Intermediate knowledge of budget planning, profit and loss statements, labor reports, and other financial statements; Intermediate knowledge of automated reporting systems including inventory, cost of goods, scheduling, time and attendance, and labor; Strong organizational skills and attention to detail required; Ability to lead, motivate, and delegate responsibilities; Ability to effectively communicate in written and verbal form with partners, customers, and the community; Ability to multi-task, prioritize effectively, and practice proper time management; Ability to conduct on-the-job training; Ability to perform basic Microsoft Office functions; Basic mathematical skills for assessing inventory and ordering; Basic knowledge of SAP reporting applications; Ability to promote sales and negotiate prices; Ability to work flexible schedules including nights, weekends and holidays; Ability to use precision hand tools; Continuously required to stand or walk; Frequently required to lift objects up to 40 lbs; Occasionally required to lift objects up to 75 lbs
Nice to have
Ability to occasionally travel to off-site locations to make floral deliveries, set up arrangements at special events, and pick up flowers from external markets; Ability to use precision hand tools
Benefits
Comprehensive medical, vision, dental, and prescription coverage; Paid time off; 401(k) plan with Company contribution; Exclusive employee discounts; Scholarships and educational support; Access to a 205-acre outdoor recreation area
Stany Zjednoczone · Edmond
