Action Property Management is seeking an experienced, passionate, and service-driven Front of House Manager to lead hospitality operations at a premier, large-scale residential community in Sacramento, CA. The role oversees the daily operations of resident-facing hospitality and amenity services, ensuring every interaction reflects warmth, professionalism, and genuine care.
Responsibilities
Lead daily front-of-house operations, including resident reception, amenity services, and hospitality experiences; Recruit, train, coach, and develop a team of Amenity Ambassadors, fostering a culture of service excellence and accountability; Establish and maintain elevated hospitality standards, ensuring consistent, personalized service across all resident touchpoints; Oversee staffing schedules, daily assignments, and service coverage to ensure seamless operations; Build strong relationships with residents, anticipate their needs, and resolve concerns with professionalism and discretion; Conduct regular service observations, provide coaching, and identify opportunities to enhance the resident experience; Collaborate with the Director of Resident Experience on resident engagement initiatives, special events, and amenity programming; Develop and implement operational procedures, training programs, and service quality standards
Requirements
5+ years of hospitality or guest services experience, preferably in luxury hotels, resorts, private clubs, or upscale residential communities; 3+ years of supervisory or management experience leading customer-facing hospitality teams; Demonstrated success developing teams and delivering exceptional guest or resident experiences; Strong understanding of luxury hospitality standards, service recovery, and personalized guest engagement; Exceptional communication, interpersonal, and problem-solving skills; Ability to manage multiple priorities in a fast-paced, service-focused environment; Strong organizational skills with experience in scheduling, staffing, and performance management; Flexibility to work evenings, weekends, and holidays as operational needs require
Nice to have
Experience in Forbes Five-Star, AAA Five Diamond, or comparable luxury hospitality environments; Experience overseeing concierge, guest relations, front desk, or amenity operations; Background in luxury residential communities, private clubs, or resort-style properties; Experience implementing hospitality training programs and service quality initiatives
Benefits
Competitive salary; Health insurance; 401(k) matching for qualifying team members; Flexible paid time off; Sick time; Holiday pay; Birthday holiday; Dental, vision, and pet insurance; Life and disability support for qualifying team members; Access to industry-leading tools and resources; Career growth and development opportunities; Company-observed holidays for qualifying team members
Stany Zjednoczone · Sacramento
