Front Office Manager

The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. You will be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations.

Responsibilities

Direct the strategic initiatives and objectives of the Front Office department; Manage day to day operations through the engagement of the team; Create memorable moments for guests in line with company and hotel-specific service standards; Collaborate closely with other departments within the hotel; Act as an ambassador for your own hotel and the wider Leonardo Hotels estate; Deliver on KPIs and support your team to achieve them; Deliver exceptional guest service and exceed guests' expectations; Lead your team to ensure guests have an incredible experience

Requirements

Have a passion for hospitality; Be a role model for your hotel; Bring positive energy to work every day; Complete Duty Manager shifts as required

Benefits

Special rates on Leonardo Hotel rooms across the UK & Europe; Company-wide recognition scheme with vouchers for high street shops; Talent referral scheme; Thank You Week; Wellbeing Calendar; Ongoing job-related training programmes with clear paths for progression; Learning Bites; Come Join Us Guest Care training; Wellbeing webinars