Head of Operations

Kinstead helps nurse practitioners launch and run their own independent practices. The company replaces the fragmented, manual infrastructure behind healthcare with a single, intelligent system. The Head of Operations will own Kinstead's operations end to end: the systems that take an NP from signed contract to a live, paid, growing practice, and keep it running every month after. This is a hands-on role reporting to Parth (COO) and working closely with Taylor (CEO). Compensation: base salary $120,000–$200,000, meaningful early-stage equity, in-office 4 days a week, full-time.

Responsibilities

Own operations end to end, from signed contract to a live, paid, growing practice; Lead the Ops Specialist and the vendors running credentialing, billing, and front desk; Design the practice launch playbook to get a new practice live in 60 days; Manage NP licensure across states, payer enrollment, and expirables; Own revenue cycle, billing and RCM vendor relationships, claim denials, and payer issues; Manage vendor scorecards, SLAs, and escalations; Oversee front desk support, scheduling, and day-to-day clinical operations with the clinical director; Produce a monthly report on practice growth, revenue, spend, and vendor performance; Serve as second line for NP operational questions and feed insights into product

Requirements

6–10 years in healthcare operations, including time at a healthcare startup; Hands-on experience with credentialing, payer enrollment, revenue cycle, or practice launch; Proven ability to fix a broken process and keep it running week after week; Fluency with AI tools, with sound judgment on their output; Comfort working in fast-changing priorities; Ability to hold vendors to SLAs and clearly walk NPs through payout questions

Nice to have

Bonus experience at an MSO or multi-state provider group

Benefits

Meaningful early-stage equity